4/10 Poor
Rikelle
Traveled with family
21 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t advertise this anywhere. When you get there they tell you that to park your car overnight is $45. I asked if there was another option and he said no. I’ve stayed at plenty of hotels in Laguna, I’ve never had to pay an additional fee to park my car at a hotel I pay to stay at. The man who checked me in also let me know they charge a $100 security deposit. Okay… Pretty drastic security deposit for a room that is in DESPERATE need of renovation. Our door barely shut, and barely locked because of how much the property has shifted. Paint is horribly chipped, rooms smell like musty mildew, and actual sewer when you use any running water. He told me the $100 would be returned to me day of check out. It’s been 4 days, still haven’t gotten it back. I called front desk yesterday and they said “no it takes 3-5 business days”. Just seems really slimy to lie to your customers face about the security deposit refund policy. Overpriced, way too big of a security deposit and all these fees they don’t advertise while booking (BE WARNED: Booked my room for 300, ended up paying 416 at the property). It’s not the Ritz Carlton. Just stay somewhere else. Crescent Bay Inn has the same quality of rooms, for a much better price, and much better / honest customer service. Still waiting on my security deposit back. Day 4.
Rikelle
Stayed 1 night in Dec 2024