Requested in advance and again closer to check-in quiet room away from highway. Were given room in wing adjacent to highway, loud music from lobby until 10:30 p.m. Desk clerk could not have cared less. No maid service less than 3 nights, no recycling in room, t.v. set to Apple (log in needed although they fixed it), dead bolt didn't work, limited outlets, drawers sticky and hard to open and close, sink faucet dripped. Small, dark room - couldn't see in wardrobe area, no a/c, only stand-alone cooling unit that was NOISY. Added charges to bill that weren't on final total from hotels.com. There is no assistance with bags. Phelton was especially nice and accommodating, as were most of the staff. The rooftop has a nice view, but was very crowded. Menu was changed since we inquired, which was inconvenient and disappointing. OK if you want something simple with limited amenities. Stayed there last year; this year was not a good experience for us.