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"It was a great hotel with an excellent location, but I did not receive any VIP benefits. The hotel was clean, and the staff was always willing to help. "

"We arrived early, and the hotel was kind enough to store our luggage in their secure deposit room. Antonio at the front desk was helpful—he not only gave us a detailed city map but also highlighted the must-see attractions, which was a great touch. The rest of the team made our check-in process seamless and even accommodated our request regarding with the mattress situation. The hotel itself was spotless, with the lobby, public restrooms, and our room all exuding a pleasant, fresh scent. The location is good—just a short walk from both the train and bus stations, making it incredibly convenient for exploring the city. There are also several excellent restaurants nearby. Considering the affordable price we paid, I think this hotel offers great value for its location, cleanliness, and helpful service. Highly recommend!"

"The service here is second to none. The staff from meeting you at the front desk (Luigi) to everyone who works there, just welcoming and assisting. Mauro, our new friend, you were the best, most awesome driver and so appreciative of the way you helped us around Naples. We hope to come back and spend more time here. The area is a little out of the way, but we found some lovely little eateries nearby and the free shuttle service and taxi options are very suitable and met our needs perfectly."

"Excelente apartamento internamente e com localização privilegiadíssima. Recomendado!!!"

"Exceptional hotel for being so close to the Naples. Italy Central Train Station, and very reasonably priced. Only a 10 minute walk was required."

"Good hotel."

"Amazing breakfast, outstanding bed quality, friendly staff "

"Great location near train station. Great restaurant for dinner "

"I always stay at the Excelsior. The staff are wonderful and rarely change!! Feels like home. "