6/10 Okay
Monica L.
28 August 2024
NICOLE, PROPERTY MANAGER IS DECEITFUL, DISHONEST. PROPERTY HAS RATS, POOR ELECTRICITY
We booked this property April 2024 for an August 2024 trip.Upon making the final payment, a few days before its due date, Nicole informed us that we also had to pay a resort fee to Casa de Campo ($3,000 bc of party size). This was not stated anywhere in the listing. When she told us, we looked & confirmed it was not there. Nicole said we were wrong, that it was in listing. After we told her, she sneakily went into listing and changed it so it now appeared and she wouldn’t be liable for not informing us. We have evidence of her changing the listing.
In addition, the house had rats in the kitchen & pantry. We have a video of this. In fact, there is another review of this property noting the same. We informed Nicole, of this via whatsapp. She never replied nor apologized. Coincidentally, 7 guests encountered extreme cases of upset stomachs & diarrhea. We all ate the same foods, but not everyone got sick. Possibly food contamination from the rats.
Moreover, the property would lose electricity every evening for about 40 minutes. We were the only house in the area to lose power. The house staff mentioned that this is a frequent problem of this property & that Nicole is aware. We also wrote to Nicole about this, & again no response.
The house staff was superb. Very hospitable & accommodating. The food prepared was excellent.
In all the years we have rented in Casa de Campo, we have never encountered such a dishonest & irresponsible property manager.
Monica L.
Stayed 8 nights in Aug 2024