4/10 Poor
Matt., Campbellfield
16 December 2024
We arrived at hotel, no one attended to help with our luggage, we carried them in up to check in, only one staff serving and there are 2 other persons waiting in line to check in, second staff finally arrived to check us in.
There were no bottled water and no bath gowns. When I called for some water, I was told there is filtered water in the room which had almost white colour water running from it and faucet was ready to come off the bench. I had to take medication so I needed water quickly, after 15 minutes I called again still no water, went to lobby asking for water, still had to wait another 10 minutes before we got some water.
I travel a lot and I must say this has been an unpleasant experience for us.
Matt.
Stayed 4 nights in Dec 2024