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Crystal Suites Chez Helena

3.5 star property
Aparthotel connected to the convention center in Kraków City Centre

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January 2025

Photo gallery for Crystal Suites Chez Helena

Deluxe Room, Courtyard View | 1 bedroom, pillowtop beds, in-room safe, individually decorated
26-inch LCD TV with satellite channels, TV, iPod dock
Family Penthouse, Kitchenette | Private kitchenette | Fridge, microwave, stovetop, dishwasher
Deluxe Room, Patio | Terrace/patio
Front of property

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Washer
  • Breakfast available
  • Air conditioning
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Penthouse, Kitchenette

Family Penthouse, Kitchenette | Private kitchenette | Fridge, microwave, stovetop, dishwasher

Family Penthouse, Kitchenette

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
  • 58 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Room, Courtyard View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Patio

Deluxe Room, Patio | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Room, Patio

Highlights

Yard
Patio
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Kitchenette
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Reception

Plantonia

Kitchen
Pet friendly
Free WiFi
Air conditioning
9.6 out of 10, Exceptional, (26)
The price is SAR 285
SAR 308 total
includes taxes & fees
19 Dec - 20 Dec
Plantonia

About the neighborhood

Map
ul. Szeroka 14, Kraków, Lesser Poland, 31-053

What's nearby

  • Royal Road - 10 min walk
  • Main Market Square - 16 min walk
  • St. Mary's Basilica - 17 min walk
  • Wawel Castle - 17 min walk
  • Oskar Schindler Factory - 17 min walk

Getting around

  • Turowicza Station - 6 min drive
  • Kurdwanów P+R Station - 7 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪Hamsa - ‬1 min walk
  • ‪Gruba Buła - ‬3 min walk
  • ‪Moo Moo - ‬2 min walk
  • ‪Bagelmama - ‬2 min walk
  • ‪Ulica Krokodyli. Pub, kawiarnia - ‬1 min walk

About this property

Crystal Suites Chez Helena

Aparthotel connected to the convention center in Kraków City Centre
Along with express check-out, this smoke-free aparthotel has tour/ticket assistance and a front-desk safe. WiFi in public areas is free. Other amenities include multilingual staff. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, an LCD TV comes with satellite channels, and guests can also appreciate conveniences like a washing machine and a coffee/tea maker. Housekeeping is available on request.
Crystal Suites Chez Helena offers 5 air-conditioned accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations include desks and dining tables. Beds feature pillowtop mattresses. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 26-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered on request and in-room massages can be requested.

Languages

English, Polish

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Car not required

Family friendly

  • Children stay free (see details)
  • Free crib/infant bed
  • Highchair

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Dishwasher
  • Paper towels
  • Toaster
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle

Dining

  • Buffet breakfast available for a fee daily 8:00 AM–noon: PLN 40 for adults and PLN 40 for children
  • Dining table

Bedrooms

  • Bed sheets provided
  • Pillow top mattress

Bathrooms

  • Shower
  • Rainfall showerhead
  • Towels provided
  • Soap
  • Toilet paper
  • Shampoo
  • Free toiletries
  • Hair dryer

Living spaces

  • Living room

Entertainment

  • 26-inch LCD TV with satellite service
  • CD player
  • iPod docking station

Laundry

  • Washing machine
  • Laundry detergent

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Hardwood flooring in room
  • No elevators
  • 1 stairs to reach property
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Housekeeping (on request)
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Safe at front desk
  • In-room massages
  • Virtual front desk

Location highlights

  • Connected to the convention center
  • Connected to a shopping center
  • Connected to a rail/subway station
  • Near the airport
  • In the city center
  • In the entertainment district
  • In the historical district
  • Near outlet shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 rooms
  • 3 floors
  • 1 building
  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 40 for adults and PLN 40 for children
  • Airport shuttle fee: PLN 129 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 129 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

Property is also known as

Crystal Suites Chez Helena
Crystal Suites Chez Helena Apartment
Crystal Suites Chez Helena Apartment Krakow
Crystal Suites Chez Helena Krakow
Crystal Suites Chez Helena Kr
Crystal Suites Chez Helena Kraków
Crystal Suites Chez Helena Aparthotel
Crystal Suites Chez Helena Aparthotel Kraków

Frequently asked questions

Is Crystal Suites Chez Helena pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Suites Chez Helena?

This property doesn't offer parking.

What time is check-in at Crystal Suites Chez Helena?

Check-in begins at 1:00 PM. Late check-in is available during limited hours.

What time is check-out at Crystal Suites Chez Helena?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Crystal Suites Chez Helena provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 129 per vehicle applies.

Where is Crystal Suites Chez Helena located?

Located in Kraków City Centre, this aparthotel is within 1 mi (2 km) of Remu'h Synagogue, Main Market Square, and Wawel Castle. Old Synagogue and Jewish Cemetery are just steps away.

Crystal Suites Chez Helena Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 33 out of 37 reviews" "
Rating 8 - Good. 2 out of 37 reviews" "
Rating 6 - Okay. 2 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Crystal Suites Chez Helena Is a very unique lodging opportunity. It was a portion of the home of Helena Rubenstein (famous for cosmetics products) and a unique peek into where she lived in her youth. The unit was modernized with a new bathroom and kitchenette, in a nice neighborhood within walking distance to the old city and with casual restaurants and live acoustic music very nearby. Anna, the manager was great at welcoming us and arranging transportation to the airport after our short stay. I would definitely stay there again if the opportunity becomes available.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. Owner extremely helpful. Had a wonderful stay. Definitely recommend.
Stayed 7 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we arrived much later then expected, Christopher was very attentive, helpful and communicative.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay!
An amazing . Could not fault anything about this place. The staff were extremely helpful; even showing me to my room and carrying my bag (I was on my own and my bag was super heavy, coupled with no elevator!). I forget the name of the gentleman who showed me around but he was superb. Location is excellent and the apartment had everything you need - decent bed, great shower and facilities. The extra touches such as coffee and tea, just went above and beyond anywhere I have stayed before. I will definitely be recommending this place to everyone and for the price, it was a bargain. Thank you for a great stay. KR, Miss L Whittingham.
Stayed 5 nights in Oct 2019

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
Stayed 2 nights in Oct 2019

10/10 Excellent

Joette

Stayed 5 nights in Oct 2019

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow stay
Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Stayed 4 nights in Sep 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 4 nights in Sep 2019

10/10 Excellent

Kel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a central location. Courtyard facing room was extremely quiet. Note that there are two crystal suites on opposite sides of the town, I found out the hard way unfortunately.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in heart of Jewish quarter, rooms were clean, quiet and well maintained.
Stayed 4 nights in Aug 2019

10/10 Excellent

Stephen

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, smooth, there is a great location for this house and a great history there. Breakfast in a restaurant a couple doors down. Descriptions not clear enough online. It all worked out great!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are located in a lively square filled with restaurants, bars, book shops and an old Synagogue, now a museum. It is about a 20 minute walk from the main square and also very convenient for walking to attractions in the Jewish area of the city eg, the Oscar Schindler factory and the Ghetto. The square always has several Electric Kart Tour vendors, if required, though we preferred to walk. Despite the liveliness of the surroundings we were never affected by noise in our room. We had the ground floor Patio Apartment which was very nicely decorated and well equipped with a kitchenette, very nice bathroom (with a hot shower) and a roomy bedroom. Access to the patio was via the bedroom and proved a nice place for a nightcap.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of the Jewish quarter
Great location & helpful staff
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , spacious clean warm apartment, helpful staff Loved the area lots of nice restaurants and quirky bars
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticked All Our Boxes
This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
Stayed 4 nights in Aug 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect nights
Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay

10/10 Excellent

Ellie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, lovely staff
Stayed here for 2 nights, really lovely apartment, fantastic amenities and really lovely, friendly staff who can't do enough to help in anyway they can. Would definitely stay here again.
Stayed 2 nights in Nov 2017

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
I booked four apartments here for 8 of us and each apartment was absolutely beautiful. They had everything you needed and more. Decorated beautifully, clean and tidy and i honestly had the best nights sleep in the very comfy beds! The location is perfect, amazing restaurants right outside your door and the center a short walk away. Honestly could not fault this place at all will definitely be back!
Stayed 3 nights in Oct 2017

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Fantastic! The apartment is cute, comfortable, and in a great location. We had a fabulous time. Great value for the price.
Stayed 2 nights in Aug 2017

8/10 Good

Deborah , Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Location was fabulous; receptionists were very helpful; apartment (top floor, #7) was great, except for an annoying humming noise on our last night (perhaps from the A/C in another room below us?) We highly recommend this apartment hotel.
Stayed 4 nights in May 2017

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay if you need a kitchen
This hotel is one of the better ones I have stayed in in Krakow. The kitchen is nicely equipped and the room is clean. It is more corporate style housing, so you only get housekeeping once a week and the concierge is not 24/7. There are only a few rooms in this location so it feels very private. There are a few pitfalls though. The wifi is not very fast, though each room gets its own router. Also, I find the walls to be a bit thin, so you can definitely hear the TV or "other noises" from the other rooms if they are being loud.

10/10 Excellent

Lisa, Prescot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Excellent customer service, offered a wealth of info on where to eat etc. Kept our luggage after we checked out, offered to print our boarding cards etc. Really nice additional touches that made a difference. Lovely clean apartment, well maintained and decorated, good location for all amenities.

6/10 Okay

Elisabeth, Perth

Liked: Cleanliness, staff & service
Disliked: Room comfort
A Disappointment
Based on the many favourable reviews we booked a one bedroom apartment at Crystal Suites Chez Helena for our 4 day stay in Krakow. The apartment described as deluxe, did not live up to this description. Being just 30 sqm it proved very cramped for two averaged sized people to comfortably move around. It is difficult to imagine how it could accommodate 3 persons as advertised. The combined kitchenette - sitting area offered no comfortable place to sit. The one arm chair was in reality a fold out bed and the kitchen chairs were not particularly comfortable for watching the TV. A plus was the private courtyard, a pleasant space (when weather permitted) for relaxing after a full day of sightseeing. Not facing the square made the apartment quiet space for sleeping. There is a washing machine but no drier so one needs to plan ahead if one wants to do laundry and have it dry in time. I concur with other reviewers that staff were very helpful and the premises are kept clean. With hindsight we would have chosen the Old Town over staying in the Kazimierz District. The Old Town (Stare Miasto) is a better choice with its medieval surrounds offering a less kitsch introduction to Krakow. From there it’s only a short walk to visit the synagogues and old Jewish cemetery of the Kazimierz district without having to be subjected to a ‘fake’ cultural experience.