The staff super friendly and helpful. First night, the staff helped us bring our luggages up since we have 2 young kids with us. Second time, staff heard I didn’t have hotel key when I was on the outcome in the lobby, she offered to get me a duplicate key. Third time, I was among staff about calling to Macau and she let me dial from her phone given it was a quick call. Lastly, staff helped us take our luggages out when we were checking out and told us to let them know if we need anything. The hotel room not big but it is a good location. Very convenient to MTR and 7-11 just right across. They also have a cafe in the lobby.