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"The hotel is huge but empty. The other hotels in the lake are all shut down. Our hotel was the only place to eat. At the small place open for dinner there was only ONE lady trying to do everything all by herself!!! We had to wait a long time to be served. She took orders, cooked & served the customers & didn’t have time to bus the tables. The breakfast was included with our room & it was okay. The waterfall was impressive. The onsen is huge but empty. I was the only one in there."

"Peaceful, clean, staff helpful and kind, half board available, excellent views and location."

"For the money, it's an amazing value. Breakfast was not so amazing but the room was quiet, clean and nice!"

"I stayed at this hotel 5 years ago and it was great. Coming back after 5 years a little different. Need to improve on the cleanliness. Pillow smells like it hasn't change at all. Curtains has a lot of stains and air conditioning not working well. This hotel need to refurbish or improve on the cleaning. If i return to Hirosaki, I will opp for another hotel."