4/10 Poor
Philipp
2 August 2024
Disliked: Property conditions & facilities
Great views - breakfast good. Smell of mold that cannot be improved. Bathroom lacks ventilation (no fan), therefore mold buildup. Needs dehumidifier. Bad smell coming from pipes as well. Opened windows for hours, had maintenance pour drain liquid - nothing helped. Pungent smell of mold. Informed front desk employees. No response from management. Was neither upgraded or moved to another room. I have been diamond or platinum at club accor for the past 10 years. No hotel room has ever smelled as bad as 113 at white Rock. Management did not care and will probably write a 'oh so sorry' response without addressing the problem. Solution would be: The bathrooms need to have fans installed and a plumber needs to flush the pipes. And inspect room for mold (there are advanced tools for that in the US). My recommendation: go elsewhere.
Philipp
Stayed 2 nights in Jul 2024