6/10 Okay
Andrea O.
2 February 2025
Disliked: Cleanliness
Property Wasn't Prepared
Booked on 11/16/24 for 1/2/25-1/5/25. Arrived on 1/2/24 around 4:45 pm (posted check-in time 4pm). House was freezing, not cleaned since last inhabitant, beds were not made (no bedding in sight). Called host, introduced myself as her renter for the weekend to which she responded, "I didn't know you were coming today." I was stunned and remained silent, letting her work through a solution. We needed to go to dinner and get groceries, so she said she would clean it herself while we were out, as her cleaning person hadn't shown. I guess she did remember that she had guests coming in. Anyway, she also said, "we will make this right." We returned to a clean, warm home. This is our third time renting this property and nothing like this has ever happened. The property is comfortable and spacious. I waited almost a month before posting this review to see what "making it right" looked like. Apparently, it's simply an apology. I was looking for maybe a bit of a refund, like maybe the host fee. If the host had not been available, we'd have been in a dirty house with no bedding. I feel it's unprofessional to not provide some type of financial service recovery in response to this mistake.
Andrea O.
Stayed 3 nights in Jan 2025