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"My stay was great, the service provided by the staffs is excellent. I requested with room change due to preferences (quiet preferred) which is kindly accommodated. The concierge was prompt, efficient and helpful. Big plus for the housekeeping and dining section - their caring nature and incredibly passionate with their hospitality is in sync with nature of the city but also a great representative of the friendly and helpful nature of the staff. Highly recommended, definitely a great place to stay all things considered. Location is very central and prime as well. Much thanks! "

"Fabulous hotel. Super friendly and helpful staff. Clean and modern. Beautiful pool area. Restaurants offered lots of options. All of them great. "

"They made a few mistakes in the beginning with my room but they made up for them with extra excelent service, shout out to Mr Yanto and mba Belinda at Kayu Manis restaurant and all the staff at the restaurant for treating me and my Mom with smile, kindness and professionalism. Will definitely come back and recommend to friends and family. Keep the good work 🙏"

"We enjoyed our stay at this hotel, especially the pool area. The breakfast buffet was very good with fresh fruit, and egg station and plenty of Asian food options. There are 3 restaurants to choose from, Chinese, Italian and the main restaurant. Dinners were a little below expectations m, we did enjoy the Chinese restaurant but the pizza in the Italian restaurant was quite good. I ordered the chicken breast in the main and was served a chicken leg that was definitely reheated. The hotel is an older hotel but the room was well maintained and comfortable. We slept well. The pool was the main reason we chose the hotel and it was great to cool down after a long day of sightseeing. Towels are provided and you can order drinks and snacks poolside. Some of the planting is a bit sparse and could use a refresh but overall it is a pleasant place to relax. There is an onsite tour office that can organize your airport transportation and sightseeing, but be prepared to pay a premium. We used grab to get around and found it efficient and very reasonably priced."

"Staff is very pleasant, smiling and helpful. They made our stay a very happy experience. Nice historical property."

"Nice place and clean"

"Excellent restaurant - friendly and knowledgeable manager. Service was outstanding. Close to a shopping centre and lots of textile shops. "

"Extraordinaire experience. Extremely nice staff and excellent cuisine. The breakfast buffet was exquisite."

"Impressive heritage decor and artefacts layered upon a modern construction that is airy. Spacious room and feature swimming pool. Easy rickshaw distance to both palaces and to batik museum. Good value. Best nights’s sleep with high quality towels etc… Staff all very helpful. "