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"Good"

"Great hotel. I may continue to use them in the future if they are available in my travel destination locales. Basic amenities are always available at the ground floor. Staff was friendly. Onsen was practical, but most importantly, it has an outdoor ONSEN. I only wonder if the women's ONSEN is designed differently, as they don't switch the onsen's on different days. If I did have a single complaint, it would be that they only provide (1) pillow per bed, and that the design of the pillow may not be for everyone. It's the type where the edges of the pillow have a thicker fluff anf firmness, and then towards the center of the pillow, there is a dip/concavity. I struggled to find a comfortable pillow rotation for me. Again, that's my only personal issue with the stay. "

"Extremely comfortable bed, quiet, loved the coffee machine in the lobby! "

"Clean and comfortable and ideally situated for rail station and bus centre Much bigger room than our tokyo one!! ( more like a std western hotel)"

"Towels and sheets are smell bad."

"Great stay! Walkable to train station (13 minutes), fantastic sauna, cold pool and awesome hot spring all in our room. Very spacious and can’t wait to come back when in Nikko."

"The Hotel is very historic and designed by our favorite architect Frank Lloyd Wright…you can see clearly his influence.We only stayed one night out from Tokyo by Shinkansen.A short taxi to the temple and shrine in wooded surrounds was great and impressive.We treated ourselves to the fine dining/silver service menu for dinner and I did breakfast on the verandah type room while Julie slept in.Too windy..a gale ..and the Shinkansen’s stopped running so the trip back to Tokyo was twice as long..say 3 hours.Memorable trip to the Kanaya and Nikko itself.Wonderful location."

"A short walk from the JR station that provides good value accomodation."

"Excellent service from staff "