My family's short stay at the Kinvara Guesthouse was decent after a rocky start. Our initial room absolutely reeked of heavy perfume and the smell of smoking--although it's designated strictly for non-smoking--with the window wide open, chilling the room with cold air. It was clear they had been trying to disguise the smell, and it made my wife nauseous. Upon notification of the issue, the annoyed (owner? manager?) sent us back to the front desk, where the on-duty employee gave a lot of attitude to make the room change...in a mostly-empty property.
The stay was mostly fine otherwise, except for the same employee at breakfast the next morning, removing items early and then again making a dramatic big deal of bringing milk back out (it was still minutes before designated end of mealtime). We were nice, polite and considerate all along, so I have no idea what caused such frustration for this man, but customer service apparently isn't his strong suit. If the face of the property handled things differently, I'd give this guesthouse a 4-star review.