Cleanliness: Small moths in master bedroom clearly visible on arrival. 20 counted in the flat when packing - a serious issue, eggs could be on our clothes. Fans don't work in shower rooms. No bathmat in main shower room. Otherwise cleaned well.
Check in: Got arrival info 24 hrs before leaving, after two stressful days of trying. Repeatedly tried Contact Host on VRBO site. Repeatedly tried phone number given for host: 'Unrecognised'. Vrbo said host hadn't given the info, so contact direct. Given a second number, rang repeatedly, no answer, left voicemail and text. Email arrived with partial info, no key codes. Picked up info text Sat am, 24 hrs before leaving, after sleepless night (left Fri 11.57pm). On arrival, another vehicle was waiting to access the car park after us. With several turns reversed into car park space opp the garage, lined up to drive in, and checked the info. 'You will see the garage on the right hand side. There is a keybox on the right of the garage door '. Two keys in box, one labelled front door. The other didn't unlock the garage. Rang host, 'Did you read what I sent?' Further info re. accessing via flat didn't state that was the ONLY way to open the garage. Host warned me to ensure the door didn't hit the car, and said I had to reverse in. People still waiting, I eventually accepted another resident's offer of help, who said 'It's hellish difficult, even without the big cars opposite'. Couldn't use car all week due to this. Very difficult week