The beginning of our stay was a disaster. We arrived a little past check in time, to a DIRTY unit. Overflowing garbage, linen all over, DIRTY. No phone call, telling us they were running late. We would have gladly shown up later to a clean place. We immediately called mngmet and waited mb 15 min for a call back. Meanwhile, my wife had to take the Lysol and start cleaning the place herself, so we could feel remotely safe with our children touching things. In retrospect we shouldve went back to the car, but we had no idea how long a response would take. When they called back they had the audacity to ask if we still wanted someone to come clean! Of course!! Is that really a question? You would think during a health crisis customer service would be top notch. It was not.
We left to give the cleaning crew time to clean and when we came back to the unit at 8:30 pm, my wife and I separately were greeted by a female downstairs tenant and she basically laid the ground rules of how we should live there during our stay. She said I was blocking the garage door (I was not), my kids feet were causing too much noise because she gets up at 4 am to go to work, and finally not to leave garbage outside because of bears. (We has been there 20 min, so we definitely hadn’t left any garbage). 15 minutes later she banged on the door (loud enough to scare our children) and was rude to my wife saying we sounded like a “herd of elephants”, and basically told us to stay on the other side of the unit. She also said however loud we were, she would be equally loud at 4am. Really? And again, we weren’t having some crazy party, we had only been there 30 min! We were unpacking and putting out the rollaway bed, because we couldn’t do it early because it wasn’t clean!!!! Yes, we have children, but if a 2 year old walking across a floor is upsetting, the advertisement should have clearly said this was not a kid friendly unit and we would not have come here.
The unit and location itself is great. Which is why we picked it. Its close to trails and down the street from the beach. However, we felt like we were walking on eggshells the whole week.
Let us know if you kick out the tenants of studio C and we'd love to come back. Until then, more reviews like this are bound to happen. On a side note, the mngmt did offer us a partial refund for the first night plus cleaning fee, because we pretty much insisted.