We stayed at this property for a ski weekend in Keystone. After a terrifying and draining 4 hour drive in a blizzard, when we arrived and attempted to get the keys to check in at 11PM, the lockbox had no keys in it. We had no way to check in. We had to drive to the property management office, and luckily ran into someone who printed a key for us - which tells us that no key had been printed, our check in process was not prepared, and nobody was there to help us aside from the luck we had. Had we not ran into someone at the office on a Friday near midnight, we would have been stranded in almost 0 degree weather during a snow storm.
The property contact said that the management would be in touch with me the following day and that compensation would be provided for the dangerous and unprofessional lack of check-in - I still have not heard from management. The office contact texted me saying that "they apologize that we were delayed 30 minutes to our check in time. Per our rental agreement if you are delayed an hour we can refund you $15 for this inconvenience." Are you kidding me?
Additionally, we accidentally locked ourselves out of the unit on the second day. When we called the office for help, we were met with unhelpful directions and poor customer service. Finally, when we did manage to find the emergency key, it did not work to open our unit. Maintenance had to come and let us in, but the fact that the master key is beyond dangerous and unprofessional.