2/10 Terrible
christina m
Traveled with family
8 November 2024
Liked: Cleanliness, amenities
The condo itself was beautiful with all amentities you could want. The problem is the property management company. You have to go offsite to get the keys, then the gates were not working and when I called twice they told me nothing wrong with gates and we ended up parking outside in Keystone parking lot and having to walk and carry our stuff I saw a handyman and he said gates were not working so they ended up sending someone to just leave gate open all weekend. Then a day after check out I received a picture of broken king bed and they said I did it. I am a single lady that slept on opposite side of broken bed and never even messed bedding on that side. They charged $300 to my credit card. My guess is they told me new are rugs were being layed day of arrival and when they moved bed probably broke it and then charged me as a guest. I never thought to check headboard before I slep in it! I had to call them on arrival because ceiling fan was hanging in master bath and all the stuff to fix it was laying on bathroom sink, they did send someone to fix it ( didn't speak english non of staff does besides Jeff who you talk to on phone) Live and learn but I really feel ripped off because I know I didn't break bed frame. They also left a thermostat laying on kitchen island, so handyman isn't very responsible for his stuff apparently. Keystone is beautiful with many other properties guess they make up stuff to make up their fees that are a little cheaper then everyone else. BEWARE
christina m
Stayed 3 nights in Nov 2024