6/10 Okay
Talanee
Traveled with partner
24 December 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I will start by saying the positives. Hotel was absolutely stunning. I took my boyfriend here for his birthday and we had a grand time. The staff did a great job at making sure he was taken care of for his celebration and we had a bottle of champagne waiting for us as we arrived.The manager was the best (i wish i got his name i dont remember it unfortunately). The food was phenomenal at both of the restaurants on property. (a little expensive but to be expected on vacation). Every time we returned from town our bed was freshly made and we had no problems with running out of necessities.
Now the negative.
On day 4 we decided to stay an extra night. The night before we checked out i went to the front desk inquiring about staying an extra night. The guy at the counter then proceeded to tell me he was "unable to book a extra night without a manager" why? Im not sure. He didnt even try to help me at all and ended up telling me to come back in the morning before check out with the manager. So the next morning i go to the front desk to speak to a manager about extending our stay and then am told that they are at max capacity when they were not the night before. I figured since i have spent so much money already that my needs would be accomadated first considering i tried to do it the night before. but instead we had to pack and move hotels completely. So in case anyone likes to go "with the flow" this is not the place for that as you will not come first.
Talanee
Stayed 1 night in Dec 2024