10/10 Excellent
Kevin
Traveled with partner
16 November 2024
Liked: Staff & service, amenities, property conditions & facilities
The property was lovely, beautiful beach area, great food, good service. The location is great, away from the craziness of the bars of Duval St. on the north end of the island, but a quick walk to go enjoy that nightlife. I was disappointed with the cleaning staff, it appeared that a trash bag ripped and spilled on one of the stairways (outside stairs) and there was trash, used sunblock containers, and dirty q-tips (someone had a serious wax issue) and nut shells. This happens occasionally, but the trash remained on the stairs for like 2 days. I reported it at the reception desk, but it was not dealt with for another day. It was still on the stairs when I checked out. I reported it again. They comped me some goodies. It wasn’t a big deal, but the trash and lack of cleaning it reflected poorly on the property. Room was great. Pools were amazing. Weather was better. Location was paradise. Service at bars and restaurants was tremendous.
Kevin
Stayed 4 nights in Nov 2024