2/10 Terrible
Stephanie, Gastonia
5 January 2025
Disliked: Staff & service
First of all, I arrived at the hotel exhausted around 8:15pm. I walked into the office and stood there for probably 4-5 min without even being acknowledged because the front desk clerk was on the phone (with a customer, but a simple head nod or an “I’ll be with you shortly” would have sufficed.) I booked and paid for this property in advance of this trip, but during the check in process I was told I’d need to pay again as they don’t accept payments from third party vendors. Even after I showed my receipt and credit card statement showing I had paid, they still wouldn’t accept it. I was furious and left, I’d rather drive to anywhere else or sleep in my car than stay there. Awful service.
Stephanie
Stayed 1 night in Jan 2025