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Miraggio Thermal Spa Resort

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Miraggio Thermal Spa Resort

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
40-inch flat-screen TV with satellite channels, TV
Children's activities
One Bedroom Suite Private Pool | Private pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Gym
    Gym
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Suite Pool Front Ground Floor

Suite Pool Front Ground Floor | Premium bedding, minibar, in-room safe, desk

Suite Pool Front Ground Floor

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 76 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Duplex Suite Private Pool

Two Bedroom Duplex Suite Private Pool | Premium bedding, minibar, in-room safe, desk

Two Bedroom Duplex Suite Private Pool

Highlights

Deck/patio
Soundproofed
Private pool
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 178 sq m
  • Sea view
  • Sleeps 7
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Pool Front Room

40-inch flat-screen TV with satellite channels, TV

Deluxe Pool Front Room

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 3 Twin Beds

View all photos for One Bedroom Duplex Suite Private Pool

One Bedroom Duplex Suite Private Pool | Terrace/patio

One Bedroom Duplex Suite Private Pool

Highlights

Deck/patio
Soundproofed
Private pool
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 89 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 King Sofa Beds OR 2 Twin Beds and 2 King Sofa Beds

View all photos for Superior Garden View Room

Premium bedding, minibar, in-room safe, desk

Superior Garden View Room

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Side Sea View Room

Deluxe Side Sea View Room | Premium bedding, minibar, in-room safe, desk

Deluxe Side Sea View Room

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 37 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for One Bedroom Suite Private Pool

One Bedroom Suite Private Pool | Private pool

One Bedroom Suite Private Pool

Highlights

Deck/patio
Soundproofed
Private pool
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Garden View Room

Family Garden View Room | Premium bedding, minibar, in-room safe, desk

Family Garden View Room

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds OR 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Suite First Floor Sea View

Suite First Floor Sea View | Premium bedding, minibar, in-room safe, desk

Suite First Floor Sea View

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 76 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Garden View Room

View from room

Deluxe Garden View Room

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 3 Twin Beds

View all photos for Deluxe Sea View Room

Deluxe Sea View Room | Premium bedding, minibar, in-room safe, desk

Deluxe Sea View Room

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 37 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Sea View Room

Club Sea View Room | Living area | 40-inch flat-screen TV with satellite channels, TV

Club Sea View Room

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 37 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Sea View Private Pool

Club Sea View Private Pool | Premium bedding, minibar, in-room safe, desk

Club Sea View Private Pool

Highlights

Deck/patio
Soundproofed
Private pool
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds OR 3 Twin Beds

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About the neighborhood

Map
Kanistro, Paliouri, Halkidiki, Kassandra, 63085

What's nearby

  • Pefkochori Lagoon - 13 min drive - 10.5 km
  • Pefkochori Pier - 16 min drive - 14.7 km
  • Thermal Spa Agia Paraskevi - 17 min drive - 15.9 km
  • Chroúsou Beach - 20 min drive - 7.6 km
  • Xenia Beach - 20 min drive - 7.9 km

Restaurants

  • ‪Cabana - ‬10 min drive
  • ‪Elephant - ‬14 min drive
  • ‪Mirage Lobby Bar - ‬9 min walk
  • ‪Lago Seaside Experience - ‬13 min drive
  • ‪Λευκή Άμμος - ‬10 min drive

About this property

Miraggio Thermal Spa Resort

Luxury eco-certified resort near Pefkochori Lagoon
A free breakfast buffet, a marina, and a beach bar are just a few of the amenities provided at Miraggio Thermal Spa Resort. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and beach cabanas. Treat yourself to aromatherapy, thalassotherapy, or Ayurvedic treatments at Myrthia Thermal Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. The health club offers yoga classes and fitness classes; other things to do include snorkeling, mountain biking, and basketball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Bike rentals, hot springs on site, and 2 outdoor tennis courts
  • Access to a nearby indoor pool, supervised childcare (surcharge), and tour/ticket assistance
Room features
All 300 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, designer toiletries, and hair dryers
  • 40-inch flat-screen TVs with satellite channels
  • Decks/patios, wardrobes/closets, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Free offsite parking

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Kritamo Restaurant
  • Portofino Restaurant
  • Toroneo Restaurant
  • Oasis Pool Bar
  • Mirage Lobby Bar

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby indoor pool
  • Fitness classes
  • Arcade/game room
  • Archery
  • Art gallery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Farming classes
  • Fitness center
  • Full-service spa
  • Hot springs
  • Motor boating
  • Mountain biking
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Water skiing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms - 3

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina onsite
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 3 hot springs
  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hot springs open from 10:00 AM - 7:00 PM
  • Hot springs water temperature (Fahrenheit) - 90
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Living plant wall
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic drinking straws
  • No plastic water bottles
  • Romance packages available
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

Outdoor space

  • Deck or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between April 27 and April 30.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booked in breakfast, half board, and full board rates receive meals at Kritamo buffet restaurant. Beverages are not included in these rate plans.
Property Registration Number 1061354

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Hot springs access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Miraggio Thermal Spa Resort Kassandra
Miraggio Thermal Spa Resort
Miraggio Thermal Spa Kassandra
Miraggio Thermal Spa
Miraggio Thermal Spa
Miraggio Thermal Spa Resort Resort
Miraggio Thermal Spa Resort Kassandra
Miraggio Thermal Spa Resort Resort Kassandra

Frequently asked questions

Does Miraggio Thermal Spa Resort have a pool?

Yes, this property has 3 outdoor pools and a children's pool. The pool is closed seasonally each year from April 27 to April 30.

Is Miraggio Thermal Spa Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Miraggio Thermal Spa Resort?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Miraggio Thermal Spa Resort?

Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Miraggio Thermal Spa Resort?

Check-out is at 11:00 AM.

Where is Miraggio Thermal Spa Resort located?

This Kassandra resort is on the beach, 6.5 mi (10.5 km) from Pefkochori Lagoon, and within 25 mi (40 km) of Pefkochori Pier and Kalithea Beach.

Miraggio Thermal Spa Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 201 reviews" "
Rating 8 - Good. 55 out of 201 reviews" "
Rating 6 - Okay. 20 out of 201 reviews" "
Rating 4 - Poor. 10 out of 201 reviews" "
Rating 2 - Terrible. 4 out of 201 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Theodossios, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The restaurants were great and the beach was good.
Stayed 4 nights in Aug 2024

8/10 Good

Maria

Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort - falls short on food quality
The resort is definitely maintained to a very high standard. Beautiful and clean. Staff is very professional, courteous, energetic and always seeking to serve and please. Rooms are good. Pools and beach are great. The big issue is with the foods and drinks price vs quality. We did only attended the breakfast/evening buffet and the pool restaurants - we did not try out the a-la-cart restaurants - however, for the prices charged - even these should have been top notch - and unfortunately all fell short. We resorted to heading to the local restaurants in the nearby town which are 70% cheaper and offer much better quality dishes.
Stayed 4 nights in Jun 2024

10/10 Excellent

Shpetim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

2/10 Terrible

Vasilios

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
STAY AWAY. This is a scam!
This hotel was a huge disappointment. Such a beautiful facility with the WORST customer service. This is NOT 5star. I’ve stayed in better hotels in the villages. 1. NO AIR CONDITIONING. I thought it was working, but they said their system only decreases the temps by 5C. It was 39C outside. My room was very very hot and humid. 2. NO HOT WATER. Enjoy a fun cold shower. Only had hot water the first night. 3. Cleaning crew enters room with DO NOT DISTURB on…. Surprise! 4. Servers act like they don’t want to be there. Waited 45minutes to get a round of drinks…. At 5star prices. 5. Food Options. I’ve had better food at Disneyland, and probably cheaper. I actually drove to town and ate a local Taverna with my family. 6. This did not feel like Greece. I’m Greek and I know what Greek hospitality and this was not it. I do have to say they did give us a free buffet dinner ($250 value???-not drinks included $70 cost) to make up for everything that when wrong. I appreciate the gesture, but after I dropped $3000 for 2 nights not sure that made up for 2 nights with out sleep because the room was too hot.
Stayed 2 nights in Jun 2024

4/10 Poor

Svetlana, Demarest

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast Awesome cabanas Fantastic toiletries
Stayed 3 nights in Sep 2023

10/10 Excellent

JOVANCO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the experience. The facilities were lovely. Can’t go past the pool and the beach. It was so scenic! With a family there were lots of activities for the kids to do including beach games and football that were hosted by Miraggio staff. The music of an evening in the oasis lounge was a highlight as was the thermal spa. (However 50 euro additional charge for the spa) Only draw back was the cost and not a lot of variety of restaurants (4- one was closed) so you end up going to the same ones over and over, which got a bit boring. You need to have car as we went into pkehori one night and it cost 40 euros for the taxi there and back - 10min ride. We will come back to Miraggio but we will book a club room or a room closer to the pool and rent a car at Thessaloniki airport.
Stayed 7 nights in Sep 2023

6/10 Okay

nachshon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very bad experience
As a VIP customer, I expect an upgraded room when available. The reception made the opposite - downgraded me to the worst room in the hotel, asking money for updrade, when at least 33% of the hotel is EMPTY. In the room - sinks where plumbed, balcony is below the road level, blocked by the road one meter from it. Lights went on and off during the night without control, waking us up again and again. Outside - due to rain - sea shore, all pools and restaurents were closed. Inside spa was available for extra charge, but, so croudy - not even enough chairs for all the people there. Simply terrible!!
Stayed 1 night in Sep 2023

6/10 Okay

Predrag

Stayed 2 nights in Aug 2023

8/10 Good

Sinan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The beach was great but the staff would remove our thing if they saw no one at the chairs. This was very Annoying since we were swimming only to come out the water and our things were missing. Other then this issue the resort was great
Stayed 3 nights in Aug 2023

10/10 Excellent

Mohamad yasser

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not quiet Vee vee Like a motor on all the time
Stayed 5 nights in Jul 2023

4/10 Poor

Liron

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
2 families holiday
We were mislead by hotel call center and later they even said that email correspondence is fake, apparently due to cyber breach, and the promised deal cannot be accepted. We were told we will get some extra benefits as compensation but it was followed partly without real attention to the security breach the hotel had which affected us, the costumer. I dont recommend this hotel due to the way they treat thier guests
Stayed 6 nights in Jul 2023

10/10 Excellent

Anthony

Stayed 6 nights in Jun 2023

8/10 Good

AHARON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Tomer

Stayed 2 nights in Oct 2022

10/10 Excellent

Trifunche

Stayed 2 nights in Jul 2022

10/10 Excellent

IGOR

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to work on the food. The food was not really for 5 Stars resort. We have 5-6 different family our friends together with us on vacation and everyone was complaining about the food.
Stayed 4 nights in Jul 2022

8/10 Good

fredy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities and great service
Stayed 3 nights in Jul 2022

8/10 Good

Amina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Miraggio was a pleasing stay, however that it was overpriced. We always stay in 5* hotels. We felt that for the price we paid we should have been offered half board. The price for the buffet restaurant was ridiculous. €45 per adult and €20 for children over 5 was extortionate, considering what we had already paid for the room. We had submitted a complaint regarding their failure to tell us children were not free. A manager kindly spoke to us and offered to waive €50 for late check out. We thought this was really kind and made us feel good about our stay as our flight was so late, this gave us more time to enjoy the hotel. However at check out, when we went to pay for our extras the lady behind the counter just told us the amount without providing a full breakdown of the costs incurred, tapped it into card machine and asked us to pay. I then thought I would like to see a full receipt of our costs just to make sure the overall price was correct. We have stayed in 5* hotels across the world, whenever we check out the staff ALWAYS prints out the full balance and presents it to us so we can understand how the amount has been calculated. The lady agreed to give me a printout but then proceeded to stuff it into an envelope. I said no need for envelope I want to see balance now. When we looked the fee of €50 was added to our bill. Had I not asked for a breakdown we would have paid. She corrected the amount. I found this very unprofessional.
Stayed 2 nights in Jun 2022

10/10 Excellent

Ziv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience!
Great location and awesome resort! Very good service, super beautiful place! Recommend a lot
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with lots to do. A little isolated so a car is beneficial
Stayed 7 nights in Oct 2019

10/10 Excellent

RAJESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Milena, Macedonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent staff. Clean, comfortable all you need for enjoy
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019