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"Very cool place "

"Park Dedeman Almaty offers superior experience services compared to the average Almaty hotel. The English-speaking staff facilitated smooth communication. While the room was clean and comfortable, I think it could benefit more from additional amenities to improve and meet international hotel standards. The breakfast buffet provided minimal options and was very limited. The absence of bidet sprays in the bathroom and the lack of a welcoming lobby area were noticeable shortcomings. Additionally,...

"clean room, nice people "

"We booked a one BR Apartment for a family of 4 including 2 kids (5 yo). The apartment and the bathroom was spacious and fully equipped. The sofa bed in the living room converted to a pull out bed (unfortunately it is the most uncomfortable bed for 2). The location of the hotel is excellent, with 2 minutes walk to the famous Arbat Street. There are plenty of supermarkets around, with a huge Magnum store just across the road in Lumier building. "

"The pull out sofa was an abysmal bed. Not worth it to pay for that when there were springs poking through the mattress that had zero padding. Good was good. Hotel was clean. Only complaint was the pull out sofa as a bed. "

"Good"

"Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey"

"Restaurants and malls around, room is warm in winter, clean, modern design, sufficient space for 2 big luggages. "

"Excellent customer service!! Everyone at the hotel are super helpful and supportive. My mom stayed at the hotel for 8 nights, she needed assistance with ordering transportation, bringing her breakfast to the table, opening doors. She has a broken leg and is forced to use a walker. Every person at the hotel helped her with a smile. Beautiful people! Thank you! I would also like to mention the ease of booking and paying for the hotel. A lot of hotels in the area would not accept remote payments...

"We enjoy our stay!"

"The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!"

"The views are spectacular. The staff is friendly and helpful. Love that each room has its own sauna. Take advantage of the restaurant for lunch or an early dinner. Managing the gondola timing is easy. And if you miss the lower gondola, there a taxis that can take you to the second stop. We had more than enough time to go to the city and make it back before the last gondola."