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Kampala Serena Hotel

5.0 star property
Luxury hotel with 6 restaurants and a full-service spa

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Photo gallery for Kampala Serena Hotel

Couples treatment rooms, sauna, hot tub, steam room, body treatments
2 bars/lounges, Champagne bar
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Free self parking, free valet parking
Balcony view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning
The current price is SAR 660
SAR 798 total
includes taxes & fees
22 Apr - 23 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Egyptian cotton linens
Pillowtop bed
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Business Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Egyptian cotton linens
Pillowtop bed
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Courtyard View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, Courtyard View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Down duvet
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, Courtyard View

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Egyptian cotton linens
Pillowtop bed
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Kintu Road, Kampala, 256

What's nearby

  • Uganda Golf Course - 8 min walk - 0.8 km
  • The Acacia Mall - 2 min drive - 2.2 km
  • Makerere University - 3 min drive - 3.1 km
  • St. Francis Hospital - Nsambya - 3 min drive - 3.4 km
  • Embassy of the United States - 4 min drive - 3.9 km

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Luxury family-friendly hotel in the business district
Consider a stay at Kampala Serena Hotel and take advantage of a poolside bar, a terrace, and an art gallery on site. Treat yourself to a hot stone massage, a detox wrap, or a body scrub at Serena Maisha Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and French cuisine. Yoga classes and fitness classes are offered at the health club; Kampala Serena Hotel also has a coffee shop/cafe, a garden, and a hair salon. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, express check-in, and babysitting (surcharge)
  • Wedding services, free newspapers, and a 24-hour front desk
Room features
All 152 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Highchairs and baby baths
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French

Similar properties

2 bars/lounges, poolside bar

Sheraton Kampala Hotel

  • Pool
  • Spa
  • Kids pool
  • Parking included
8.2 out of 10, Very Good, 200 reviews
The price is SAR 638
SAR 760 total
includes taxes & fees
2 May - 3 May
Sheraton Kampala Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Conference center (10,290 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 150.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 61491

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–6:00 PM.

Is Kampala Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kampala Serena Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Kampala Serena Hotel?

Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Kampala Serena Hotel?

Check-out is at 10 AM.

Does Kampala Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 242750 per person applies.

Where is Kampala Serena Hotel located?

This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. Owino Market/Kampala and Embassy of France are also within 1 mi (2 km).

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Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 191 reviews
Rating 8 - Good. 33 out of 191 reviews
Rating 6 - Okay. 6 out of 191 reviews
Rating 4 - Poor. 3 out of 191 reviews
Rating 2 - Terrible. 2 out of 191 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nassim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Stayed 1 night in Mar 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet environment!. Room service is great.
Stayed 2 nights in Dec 2024

8/10 Good

Elizabeth

I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful
Stayed 4 nights in Jan 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. There were a few other events with high level delegates that caused some traffic congestion getting to and from the hotel. I would stay here again
Stayed 4 nights in Jan 2025

10/10 Excellent

Maddaline

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional Service!
Stayed 6 nights in Jan 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service. Will stay here in the future for sure.
Stayed 6 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
Stayed 8 nights in Dec 2024

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024

10/10 Excellent

FARUK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The steam bath too old
Stayed 2 nights in Jan 2025

10/10 Excellent

Khalil

Great
Stayed 1 night in Oct 2024

8/10 Good

Cheikh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Stayed 7 nights in Sep 2024

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023

10/10 Excellent

Faridah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lush oasis

Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel with friendly and professional staff. We will definitely come back again
Stayed 3 nights in Jul 2023

2/10 Terrible

ADAM

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Honest Review of This Hotel I want to share my honest experience at this hotel. From the moment I stepped in, I was met with a strong unpleasant odor in the lobby, which was extremely hot because they don’t turn on the AC. The price was outrageous—$280 per night—which is completely overcharged for what this hotel offers. The power went out, the furniture and facilities are outdated, and it feels like a hotel from the 1970s or 1980s, not 2025. One major issue was mosquitoes in the lobby, likely due to open doors and lack of air conditioning. I stayed for a week and ended up paying over $3,000 USD. On top of that, when I had a guest who wanted to use the swimming pool, the hotel refused, saying I had to pay $29—which they never informed me about in advance. The carpet smelled awful, giving off a haunted house vibe, and the bathroom was old and in serious need of renovation. The worst part? I found a cockroach on the buffet one morning. When I asked a waiter about it, they simply dismissed my concern. Overall, this hotel was dirty, outdated, overpriced, and had terrible service. I would never recommend staying here
Stayed 7 nights in Mar 2025

10/10 Excellent

Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Property

Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Stayed 2 nights in Oct 2023

8/10 Good

Deve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and professional staff
Stayed 3 nights in Feb 2024

4/10 Poor

Mumbere

I like
Stayed 1 night in Aug 2023

6/10 Okay

Shaheen Abdulgani A.

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a luxurious hotel, with beautiful grounds and pools. The Deluxe rooms are large and have everything you might need including a huge desk and a sitting area; the beds are very comfortable, and the bathroom has a bathtub and a shower. I loved the service provided by the staff at the Lakes Restaurant, especially Yona. In general, the staff were very professional and friendly. They made us feel welcomed. There is really nothing to dislike about Serena. My son loved our weekend here.
Stayed 2 nights in Jan 2023

6/10 Okay

Edwin

Aging and lack of maintenance. Services are sloth pace.
Stayed 2 nights in Oct 2023

4/10 Poor

Mary

Liked: Cleanliness
Someone kept banging on my door at early hours and I’m not sure why.
Stayed 1 night in Jan 2023