4/10 Poor
Matt
1 February 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is in a quiet residential part of the town. My room was clean, comfortable, with a good shower and efficient aircon. Plenty of parking. Good outdoor pool. The safe in the room was tiny, not even big enough for a tablet. Please note - this hotel has poor security - my room key card was disabled before the 10am check-out time on 1 Feb 2025, and I could not get back into my room when loading the car - I went to reception and the woman there just enabled a key card for the room number that I gave her, without first checking my identity. When I explained that she really ought to check first, she just said "sorry" - I could not get her to understand how it could be a problem. When I pressed her to ask me my name to verify my identity, she just read her screen and said "are you ?"!!! So if you are thinking of staying here, bear in mind that reception might give anyone who asks a key card to your room without checking their identity first, and may even give out your identity. Hotel management really needs to do some staff training. I would not stay here again.
Matt
Stayed 3 nights in Jan 2025