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"Best hotel to stay in Kakinada and stayed at the same property for the last 10 years"

"The rooms are spacious and nicely equipped, the food is good, the staff are pleasant. These good things have stayed consistent over many stays at this hotel. This time, however, I had a locker (safe) that did not work, and I complained 3 separate times to a female employee at the desk, with no action resulting. Finally, my Indian friend talked to the desk staff about it in Telugu, and they sent someone up to fix it."