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"The Bridgeway Guesthouse was formerly my favorite place to stay in Jinja. Now, their system of reserving rooms is terrible -- I booked via this site and the Bridgeway did not recognize Orbitz and thus I had to pay again in person; I was put in a room that was not the one I booked, and a subsequent night I stayed, I was put into a different room. The next morning, I saw someone kicked out of their room so that other customers (equally dissatisfied with their original placement) could have his....

"I am still awaiting my refund after booking, being sent a “we can’t wait to host you” email, and arriving after a long journey and being told there were no rooms available - and was suggested another hotel 3 hours away. Terrible communication from hotel and zero viable resolution offered from staff. Very frustrating "

"Big room!"