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"Cleanest hotel we’ve ever stayed at anywhere in the world, top to bottom. Attentive, caring staff in every part of the place. Free excellent self laundry machines, 24 hr snacks and coffee. Excellent plentiful breakfast and even a free nighttime light meal on offer. Super location, right downtown. Very reasonable price. Only complaint: taxi company they have on call has surly, unfriendly drivers- any other local cab would be better. We were there 6 days and tried at least 2 others who were much better. Strongly recommend the Kindness Hotel- they really live up to their name! "

"Spacious room, lovely view, yummy breakfast — everything was perfect! A much appreciated perk was the shuttle ride back to the Hualien train station. Absolutely recommend!"

"Very relaxing and beautiful stay. All of the staff were wonderful and so helpful. Very family friendly - from the play areas to the pools to meals. Amazing to be able to have the gorge almost to oneself to explore in the morning. Best stay of our 2+ week trip staying in luxury hotels. Wish we had booked a longer trip and we look forward to returning for another relaxing stay!"

"Great place to stay, close to the beach, within walking distance to a lot of restaurants, shops and night market. The hotel also has a laundry place and free parking."

"Excellent hotel and service! "

"Buffet is overcharged, room service is reasonable. Facilities are bit old and wore out. For example, the Pool tables are wore out, they should be replaced. "

"Gym and Sauna were closed and I was not informed before I arrived "