See all properties
Save

Holiday Inn Resort Jekyll Island, an IHG Hotel

3.0 star property
Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Resort Jekyll Island, an IHG Hotel

Courtyard
Point of interest
Exterior
Lobby
Outdoor pool

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Hot Tub
  • Gym
The price is SAR 398
SAR 583 total
includes taxes & fees
19 Jan - 20 January 2025

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Mobility)

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible (Communications, Mobility, View)

In-room safe, desk, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible (Communications, Mobility, View)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

In-room safe, desk, iron/ironing board, rollaway beds

Suite, 1 Bedroom, Accessible Bathtub (Communications)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible (Communications, Mobility)

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Mobility Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible (Mobility)

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Mobility Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communications)

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Accessible Bathtub (Communications)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Communications, View)

In-room safe, desk, iron/ironing board, rollaway beds

Room, 1 King Bed, Accessible Bathtub (Communications, View)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications, Mobility)

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Mobility Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, rollaway beds

Family Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 8
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Communications, Mobility)

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Mobility Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

In-room safe, desk, iron/ironing board, rollaway beds

Suite, 1 Bedroom, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 6
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, rollaway beds

Family Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

In-room safe, desk, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Island View)

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds (Island View)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Ocean View

In-room safe, desk, iron/ironing board, rollaway beds

Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Island View)

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed (Island View)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, rollaway beds

Standard Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Ocean View

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, iron/ironing board, rollaway beds

Premium Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Home2 Suites by Hilton Jekyll Island

Pool
Breakfast included
Pet friendly
Parking included
9.2 out of 10, Wonderful, (843)
The price is SAR 428
SAR 494 total
includes taxes & fees
12 Jan - 13 January 2025
Home2 Suites by Hilton Jekyll Island

About the neighborhood

Map
701 North Beachview Drive, Jekyll Island, GA, 31527

What's nearby

  • Great Dunes Park - 2 min drive - 1.7 km
  • Jekyll Island Convention Center - 2 min drive - 2.3 km
  • Jekyll Island State Park - 3 min drive - 3.0 km
  • Georgia Sea Turtle Center - 4 min drive - 3.4 km
  • Driftwood Beach - 5 min drive - 4.4 km

Getting around

  • Brunswick, GA (BQK-Golden Isles) - 31 min drive

Restaurants

  • ‪St Simons Island Pier - ‬29 min drive
  • ‪Brogen's - ‬29 min drive
  • ‪Tortuga Jacks - ‬19 min walk
  • ‪Driftwood Bistro - ‬4 min drive
  • ‪Barbara Jean's - ‬29 min drive

About this property

Holiday Inn Resort Jekyll Island, an IHG Hotel

Family-friendly hotel by the ocean
Take advantage of a terrace, a firepit, and a coffee shop/cafe at Holiday Inn Resort Jekyll Island, an IHG Hotel. This hotel is a great place to bask in the sun with a white sand beach and surfing. For some rest and relaxation, visit the spa tub. Be sure to enjoy a meal at 24 Coastal Grill, the on-site restaurant. Free in-room WiFi is available to all guests, along with a playground and laundry facilities.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and bike rentals
  • Express check-out, a front-desk safe, and outdoor furniture
  • Guest reviews give top marks for the location
Room features
All 157 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and shower/tub combinations
  • Flat-screen TVs with satellite channels
  • Refrigerators, coffee/tea makers, and housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free area shuttle up to 7 miles

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 19-22.00 for adults and USD 0-12 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • 24 Coastal Grill
  • NorthShore Coffee

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa tub
  • Surfing/body boarding

Family friendly

  • Children's club
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (3000 square feet)

Outdoors

  • Beachfront location
  • Firepit
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in fee: USD 80.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 80.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Additional fees of $12 apply to children ages 12 and up for breakfast, when sharing existing bedding with their parents. Fees are collected at the property.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per day (maximum USD 120 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 32.10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 19 to 22.00 for adults, and USD 0 to 12 for children
  • Pet fee: USD 40 per pet, per day (maximum USD 120 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 80.00 (subject to availability)
  • Late check-out fee: USD 80.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per stay
  • Service fee: USD 19.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Oceanside Inn Jekyll Island
Oceanside Jekyll Island
Holiday Inn Resort Jekyll Island
Holiday Inn Jekyll Island
Oceanside Hotel Jekyll Island
Holiday Jekyll Island, An Ihg
Holiday Inn Resort Jekyll Island
Holiday Inn Resort Jekyll Island, an IHG Hotel Hotel
Holiday Inn Resort Jekyll Island, an IHG Hotel Jekyll Island

Frequently asked questions

Does Holiday Inn Resort Jekyll Island, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Holiday Inn Resort Jekyll Island, an IHG Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 40 per pet, per day. Service animals are exempt from fees.

How much is parking at Holiday Inn Resort Jekyll Island, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Resort Jekyll Island, an IHG Hotel?

Check-in begins at 4:00 PM. Early check-in is available for a fee of USD 80.00 (subject to availability).

What time is check-out at Holiday Inn Resort Jekyll Island, an IHG Hotel?

Check-out is at 11:00 AM. Late check-out is available for USD 80.00 (subject to availability).

Where is Holiday Inn Resort Jekyll Island, an IHG Hotel located?

Nestled on the beach, this Jekyll Island hotel is within a 5-minute walk of Indian Mound and Americana Beach. Jekyll Island Golf Club and Great Dunes Park are also within 1 mi (2 km).

Holiday Inn Resort Jekyll Island, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 81 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

emily

Stayed 2 nights in Nov 2024

10/10 Excellent

Tessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Oceanfront property, ocean view, balcony, breakfast
Stayed 1 night in Dec 2024

8/10 Good

Petra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very quaint with beach access. It was lovely to sit outside and hear the ocean. A bike and walking trail was directly behind the hitel. The room was a little dates, but that didn't bother us. I would definitely stay here agin.
Stayed 1 night in Nov 2024

10/10 Excellent

AMY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to beach. Nice outdoor areas.
Stayed 1 night in Nov 2024

8/10 Good

Nokeo

Traveled with family
Privacy, away from traffic.
Stayed 1 night in Nov 2024

10/10 Excellent

Lee, Nevada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property! We stayed here on our honeymoon for a couple of nights! We are planning another trip to Jekyll Island Georgia with our family next year!! ❣️
Stayed 2 nights in Nov 2024

6/10 Okay

Amber

Traveled with family
Disliked: Staff & service, amenities
Loved location
Stayed 1 night in Oct 2024

8/10 Good

Tina

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Should have been cleaner, carpet was filthy.
Stayed 3 nights in Nov 2024

8/10 Good

Regina, Everett

Liked: Staff & service
It was close to Driftwood Beach. The staff is very friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time on Jekyll Island
Stayed 5 nights in Oct 2024

8/10 Good

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Victoria

Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Staff & service
20 year anniversary trip
The grounds were updated and very nice. The access to the beach, pool, patio, restaurant and bikes were excellent. They had just survived a hurricane so reconstruction was underway on several hotel rooms around our room. We had a ground level room on the far end of the hotel. It smelled musky like a camp smell. We stayed for 5 days and ended up coming home with the smell on all our things including the food we brought for snacks. We also now have respiratory issues from all the moisture in our room. The room looked very run down and carpets stained and smelled of urine. The dry wall in the bathroom was peeling and chipping and the shower head was old and sprayed unevenly. It soaked the floor outside the shower too because of how the door swung open. The room was truly beat up and should have been priced as a motel rate. We over payed for the quality of the room. We did however sleep well on the comfortable bed and pillows. The hotel staff at arrival were very nice and helpful. The food for breakfast, lunch and dinner were absolutely delicious. The pool area and patio and grounds were very nice. The 100’s section of the hotel needs major updating on the interior though and not worth $1500 for the five days. More like 100 a night. We also did not have a smart tv so no movie streaming for late night movies. Bummer!
Stayed 5 nights in Aug 2024

8/10 Good

Shana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Some room options we like were unavailable at the time of stay as the hotel was still trying to recover from hurricane Debbie. Overall a good experience.
Stayed 4 nights in Aug 2024

6/10 Okay

Carly

Stayed 1 night in Aug 2024

8/10 Good

Carly

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Allene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean...property is being improved as we speak and I'd definitely return!
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Disappointed
Hotel is overpriced for what it is. Paid for a premium ocean view and could see a sliver of ocean. Requested a second floor room and had a first floor so could not enjoy it at all because we had dogs. Paid ridiculous resort fee, no idea why. We had 2 bath towels for a week and pool towels were almost always gone. Thankfully, we brought our own. We even had to go buy toilet paper. We called front desk for towels and toilet paper, but just rang. Bonfire was lit 2/5 nights there. We did request it to be lit one night and were told they would be a couple of minutes. It was never lit. Property was cleaning up from recent tropical storm, but rate should have reflected that.
Stayed 5 nights in Aug 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I love the chairs around the fire pit behind the motel that atmosphere was wonderful. I will be back again. I do travel frequently. A couple of things that need to be improved trim the hedges along the backside of the motel for the sidewalk. And in my room need to replace the plastic covering on the lights very very dim lighting in the bathrooms. The light in the ceiling was burnt out but the LED lights next to the mirror we’re fine it was just a plastic covering that was yellow really bad from the recent lightbulbs the incandescent burn the plastic turn them yellow.
Stayed 2 nights in Aug 2024

4/10 Poor

Jen

Traveled with partner
Disliked: Cleanliness, staff & service
We have stayed at this property multiple times and it’s always been fantastic. However after this stay we won’t be returning. Upon checking in our room smelled musty. Noticed mildew marks in the ceiling. It was two of us sharing a bed. One night my husband didn’t feel well so I went to lay in the other bed. The bedding was filthy, The air conditioning made a horrible sound that would wake me up. One ice machine didn’t work so the others were often empty. The coffee maker in my room didn’t work. They told me is was most likely operator error. I’ve stayed there before with no issue making coffee. One day the pool was closed. Chemistry was off. I get it that happens. The next day it opened and it was disgusting. Full of dead bugs and dirt. When you went to the office no one would be there. You would call and no one would answer. I killed a cockroach on my wall. The shower makes strange sounds. They built a new restaurant to replace the old bar. It totally kills the view. The Hoiiday Inn we so much loved is definitely a thing of the past.
Stayed 5 nights in Aug 2024

4/10 Poor

Nancy

Traveled with partner, Traveled with pets
Disliked: Staff & service
We booked a full ocean view room, but the room that we received was a partial ocean view. We did ask the staff about this, but were told that it was ocean view. Having been to the property previously, we were aware of which rooms were full view, and that was not the case here, where a separate building blocked our view to the beach. We also had to go to the front desk to get a linen/towel replacement for the second night. I don't know if they do not change out linens automatically anymore if you only stay 2-3 days, or if they had forgotten our room. We called, and were told that towels were on the way, but 45-50 minutes later we had to go get them ourselves. The bed was a king, but not very comfortable. On the positive side, the property is convenient and walkable, and it is pet-friendly. As noted above, we have been this property in the past, and had a good experience. It's possible that this was just a one-off, but we came away very disappointed this trip.
Stayed 3 nights in Aug 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can see the ocean from our room. Walked to the beach and watched a beautiful sunrise complete with dolphins. Amazing!
Stayed 2 nights in Aug 2024

6/10 Okay

Angie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Entire place needs TLC and a deep clean. Pool tiles very dirty and pump not working so there’s a film on the water. Room smells, rug needs shampoo, furniture dirty. Door seal not working properly. Doors need to be slammed shut. Rust on tub, peeling paint, sink coming off sides, AC coming off and filter not changed in long time. Door lock coming off, dirt stains on walls and tub faucet not working properly. One outlet either had mold or appeared to have had a fire before. Location is beautiful and this place really could be amazing. Been here three times over the years and it’s worse each time. Embarrassed to bring family or friends. Please clean up.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has made excellent upgrades to the pool area with a new bar/restaurant. It's really quite lovely, as is the hotel as a whole. The property is not perfect, but the staff is responsive and kind about everything.
Stayed 3 nights in Aug 2024