6/10 Okay
Thaylin Leanne
18 November 2024
Liked: Cleanliness
This is the 4th time we have stayed here, with a large gap during Covid of course. Things seem to have changed from customer-focused, to money-grabbing practices towards repeat non-local guests.
Dining staff at the buffet, restaurants and pools were great, however, with check-out procedures never once explained to us and certainly handled differently than our last stays at Azul Grand, we were forced to pay $1,400 pesos at 2PM even though we vacated our guest room at check out time of noon. We stayed in the cool of our friends room until it was time for a taxi to the airport at which time we were accused of staying late in our room.
The resort is far from busy, and even though we did not even arrive to stay until a full 48 hours after we were due to check in, thanks to a failed Westjet Connection, the Supervisor on Duty Saturday Yazael literally demanded we pay this ridiculous late fee.
Thaylin Leanne
Stayed 7 nights in Nov 2024