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Hotel Pousada Esmeralda

2.5 star property
Family-friendly pousada with free breakfast and an outdoor pool

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Photo gallery for Hotel Pousada Esmeralda

Property grounds
Lobby
Outdoor pool, sun loungers
Front of property
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Breakfast included
  • Pet friendly
  • Pool

Room options

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View all photos for Superior Chalet

Superior Chalet | 1 bedroom, minibar, in-room safe, individually decorated

Superior Chalet

Highlights

Balcony or patio
Individually furnished
Individually decorated
Fireplace
Air conditioning
LED TV
Ceiling fan
Sofa bed
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Chalet (Master)

Chalet (Master) | 1 bedroom, minibar, in-room safe, individually decorated

Chalet (Master)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Fireplace
Air conditioning
LED TV
Ceiling fan
Separate bedroom
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Map
Estrada do Parque Nacional Km 04, Benfica, Itatiaia, 27580-000

What's nearby

  • Itatiaia National Park Visitor Center - 11 min drive - 7.2 km
  • Cachoeira Veu de Noiva - 15 min drive - 9.9 km
  • Casa do Chocolate - 20 min drive - 17.1 km
  • Pequena Finlândia - 22 min drive - 18.2 km
  • Serrinha do Alambari - 23 min drive - 20.9 km

Getting around

  • Resende (REZ) - 35 min drive

Restaurants

  • ‪Graal Itatiaia - ‬14 min drive
  • ‪Giardino Del Napoli - ‬31 min drive
  • ‪Pousada Campo Alegre - ‬9 min drive
  • ‪Restaurante Fornalha - ‬9 min drive
  • ‪Restaurante Girafa - ‬10 min drive

About this property

Hotel Pousada Esmeralda

Family-friendly pousada near Itatiaia National Park
Located close to Cachoeira do Pitu and Cachoeira Veu de Noiva, Hotel Pousada Esmeralda provides a free breakfast buffet, a poolside bar, and a garden. Active travelers can enjoy amenities like ecotours and horseback riding at this pousada. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch, dinner, and light fare. In addition to a playground and an arcade/game room, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a billiards/pool table, and tour/ticket assistance
  • Outdoor furniture, free newspapers, and multilingual staff
Room features
All guestrooms are individually furnished, and boast comforts such as fireplaces and air conditioning, in addition to thoughtful touches like safes and minibars.
Extra conveniences in all rooms include:
  • Shared bathrooms with showers and free toiletries
  • 42-inch LED TVs with cable channels
  • Balconies or patios, wardrobes/closets, and ceiling fans

Languages

English, Portuguese

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10.0 out of 10, Exceptional, 34 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Ecotours
  • Foosball table
  • Horseback riding/rentals
  • Library
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shared bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of BRL 58 per pet, per day, plus a deposit of BRL 58 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 22 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: BRL 58 per night
  • Pet fee: BRL 58 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Pousada Esmeralda Itatiaia
Esmeralda Itatiaia
Hotel Pousada Esmeralda Itatiaia National Park Brazil
Esmeralda Brazil Itatiaia
Hotel Pousada Esmeralda Itatiaia
Hotel Pousada Esmeralda Pousada (Brazil)
Hotel Pousada Esmeralda Pousada (Brazil) Itatiaia

Frequently asked questions

Does Hotel Pousada Esmeralda have a pool?

Yes, this property has an outdoor pool.

Is Hotel Pousada Esmeralda pet-friendly?

Yes, Hotel Pousada Esmeralda allows cats and dogs with a maximum weight of up to 22 lbs per pet. There's a deposit of BRL 58 per night and a fee of BRL 58 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Pousada Esmeralda?

Self parking is free at this property.

What time is check-in at Hotel Pousada Esmeralda?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Pousada Esmeralda?

Check-out is at noon.

Does Hotel Pousada Esmeralda provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Pousada Esmeralda located?

This family-friendly Itatiaia pousada is located in a national park, 1.4 mi (2.2 km) from Itatiaia National Park, and within 6 mi (10 km) of Cachoeira do Pitu and Cachoeira Veu de Noiva. Poronga, Véu de Noiva & Itaporani Waterfalls and Casa do Chocolate are also within 12 mi (20 km).

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Hotel Pousada Esmeralda Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 27 reviews
Rating 8 - Good. 4 out of 27 reviews
Rating 6 - Okay. 3 out of 27 reviews
Rating 4 - Poor. 0 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

5.0/10

Amenities

8.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Paulo Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amamos a pousada,o atendimento foi excepcional. Todos os funcionários são muitos atenciosos, comida excelente!
Stayed 4 nights in Dec 2021

10/10 Excellent

Virgilius de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parabéns pelo atendimento prestado pelo proprietário e por todos os empregados!
Stayed 2 nights in Nov 2021

10/10 Excellent

Lierce Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De bem com a natureza
Um lugar maravilhoso no meio da natureza, ótimo para se desligar de tudo e relaxar!
Stayed 2 nights in Sep 2021

10/10 Excellent

FÁTIMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O Local sonhado, desejado e encontrado. Amei!
Local lindo, calmo, silencioso, organizado, pessoas muito educadas e cordiais. Super recomendo! Já com saudades...
Stayed 4 nights in Jul 2021

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Pousada gostosa e aconchegante. Ótima para quem quer se desconectar e relaxar. Quarto amplo, bem ventilado, cama confortável e limpeza ok. Café da manhã bem servido e gostoso. James e seus funcionários sao mto atenciosos e receptivos, fizeram nos sentir em casa e mto especiais.
Stayed 3 nights in Sep 2020

10/10 Excellent

Vagner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para descansar.
Eu e minha esposa gostamos muito, um belo espaço, com muito verde, equipe atenciosa, em especial o Jaimes e João, hotel com instalações rústicas, mas acolhedora, excelente para quem quer descansar e dar um tempo na agitação das cidades grandes, retornaremos com certeza.
Stayed 2 nights in Oct 2019

10/10 Excellent

SONIA, Rio de Janeiro capital

Liked: Cleanliness, staff & service
o Atendimento foi muito bom !! o lugar é muito bonito e tranquilo o ótimo para descansar !!! tudo bom!!
Stayed 2 nights in Sep 2019

10/10 Excellent

Edmilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento espetacular!
Local charmoso, mas o destaque ficou mesmo para o cuidado que os proprietários têm com seus hóspedes. Fizeram nossa estadia especial. Parabéns!!!
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
O serviço de internet. Wi-fi não funciona nos quartos, somente na recepção.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
this hotel is in great area but need a major upgrade not in 2019 standard wifi food selection etc...... the owner was nice but out of touch with hotel standard
Stayed 1 night in Apr 2019

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER INDICO
Sensacional. Tranquilo. Super agradável. É possível ouvir o som dos pássaros e o desaguar da Cachoeira de dentro do chalé.
Stayed 1 night in Dec 2018

8/10 Good

Sergio

Liked: Staff & service
Disliked: Property conditions & facilities
Foi apenas uma diária. Pessoal e dono muito cordiais. As comodidades de banheiro e conservação do chalé um pouco ruins.
Stayed 1 night in Oct 2018

2/10 Terrible

gilmar

Disliked: Staff & service, property conditions & facilities, room comfort
Não recomendo
Péssimo atendimento com muita arrogancia..... chegamos as 19:30 e o atendente não tinha nossa reserva e me questionou que eu deveria ter o voucher impresso, pois não tinha acesso ao email para confirmar e o " patrão" estava viajando...... mostrei a reserva no meu celular e mesmo assim foi dificil resolver..., depois foi a insatisfação com o pedido para o jantar onde tinha apenas 2 opções e minha esposa solicitou para alterar um prato pois tinha algum alimento que ela não gostava.... Não podia alterar o prato... fomos comer fora em um restaurante simples na estrada uma delicia com preços justos..... quarto horrivel tudo velho cama dura horrivel, amanhacemos com dores nas costas, toalhas que pareciam lixas, muito pernilongo, não tinha estacionamento ficando nosso carro torto na passagem de outros carros... café da manhã bem simples... e por azar eu derramei suco na mesa ao me servir fui avisar o atendende que fez uma cara e nem respondeu ao meu pedido de desculpas... resumindo saimos em pleno domingo as 09:00 procurando outro hotel.... realmente este hotel não condiz com o anunciado.
Stayed 1 night in Sep 2018

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

José Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidade
A chegada na pousada foi tranquila, tudo que eu precisava, paz e calmaria em um lugar agradável. A internet wi-fi só funciona na recepção, mas para quem não quer ser incomodado e aproveitar a tranquilidade do local, vale muito a pena.
Stayed 1 night in Jun 2018

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pousada ideal para casais
Pousada muito aconchegante, com funcionários e os proprietários muito gentis e atenciosos. O quarto é acolhedor e a lareira faz a diferença nos dias de frio. Um ponto a melhorar seria o chuveiro que poderia ser melhor pois sai muito pouca água e não esquenta muito em dias de frio como passei.
Stayed 2 nights in Jun 2018

10/10 Excellent

Fabio Luis, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo local para descobrir o parque.
Serviço impecável. A pousada é muito bem cuidada pelo proprietário. Parabéns pela localização e limpeza do local. Exite uma cachoeira muito fotogenica do outro lado da rua. Recomendo. Usamos a pousada para uma caminhada até as Prateleiras no Parque Nacional de Itatiaia.
Stayed 2 nights in May 2018

10/10 Excellent

César Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico.
Simplesmente fantástico, uma ótima recepção pelos funcionários, a se destacar "Valdecir e Lilian". Um local maravilhoso e super aconchegante, com uma comida maravilhosa e lindas paisagens. Super indico a qualquer um que queira, viver momentos de sossego, felicidade e muita paz. Meus parabéns a pousada Esmeralda e toda sua equipe, espero volar o quanto antes. Att. César.
Stayed 2 nights in Jan 2018

10/10 Excellent

MAXIMILIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A melhor opção de Itatiaia
Excelente opção para se hospedar nesta região. Fica apenas 5 km do Parque Nacional de Itatiaia e dez minutos de Penedo. A Pousada é muito tranquila, silenciosa e possui um atendimento maravilhoso. Cachoeira própria e trilhas dentro da propriedade. O chalé está todo equipado e muito limpo. Café da manhã excelente e jantar fantástico. Fuja do tumulto de Penedo e hospede-se na Pousada Esmeralda. Você estará fazendo a melhor escolha. Recomendo.
Stayed 2 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Luis

Liked: Staff & service
Disliked: Property conditions & facilities
Razoável.
Proprietários muito simpáticas. No entanto, as instalações da cabana que me foi cedida deixam a desejar. Banheiro, especialmente o box, muito encardido.
Stayed 2 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não podia ser melhor.
Tudo correu como outras avaliações ou seja, muito boa a pousada, confortável, os funcionários bem amáveis e atenciosos e tudo bem limpo. Adorei.
Stayed 2 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Dulce Maria Viana

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decepcionante.
O local é incrível, com um potencial pouco explorado Serviço gentil, ótimo restaurante. O conforto é insuficiente, falta mobiliário na sala, o chuveiro é abaixo da crítica. Sugiro contratar um(a) designer de interiores para um "tapa" no visual e no conforto. Hoje, a relação custo-benefício está muito desequilibrada. Esperávamos muito mais pelo investimento ($) feito.
Stayed 2 nights in Jun 2017