Indeed, my experience with this Hotel KONA is a complete disappointment. Rather than being a hotel, it was like an abandoned place. When I arrived to the Hotel, I really shocked with the appearance of the ambiance. The furnishing was quite unpleasant and very dirty, and many others. Anyhow, when I passed to my room, it was my second shock; the room was again so bad and so unpretty. Everything was untouchably dirty and deformed, including the bad and its dressings. Whatever the case, I closed my door and lied over to sleep. However, after in 15 min. an unbearable loud arose in the corridor, just in front of my door. It was an unceasing one unfortunately ( so-called cleaning ). By the way, time was around 00:00. Shortly, I had to leave the Hotel. And, during my departure, when I asked the person at the Reception to return my payment; the rejected me out. So, I had to revise my accommodation conditions in the middle of the night. That was really a quite unpretty experience. Please, be much more careful, when including especially the hotels into your repertory. Although my experience in airline and rental car were perfect, this happening disturbed all of the total pleasure. Moreover, this inconvenience effected my trip financially. I hope things will become stable and favorable by any means. Thanks again for your valuable concern and feedback request, and I believe, your excellent proficiency and wellness will keep getting better in the proceeding time. Yours Respectfully,