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Punta Molino Beach Resort and Thermal Spa

5.0 star property
Luxury hotel on the beach, with 2 outdoor swimming pools

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Punta Molino Beach Resort and Thermal Spa

Indoor pool, 2 outdoor pools, pool umbrellas
Suite | Hypo-allergenic bedding, minibar, in-room safe, desk
Breakfast, lunch and dinner served
Private beach, black sand, sun loungers, beach umbrellas
Lobby
Reviews
8.6

Excellent

Popular amenities

  • Bar
    BarBar
  • On private beach
    On private beachOn private beach
  • Pool
    PoolPool
  • Gym
    GymGym
  • Breakfast included
    Breakfast includedBreakfast included
  • Air conditioning
    Air conditioningAir conditioning
The price is SAR 1,063
SAR 1,182 total
includes taxes & fees
Jul 14 - Jul 15

Explore the area

Map
Lungomare C. Colombo 23, Ischia, NA, 80077
  • Popular LocationVia Vittoria Colonna2 min walk
  • Popular LocationIschia Port10 min drive
  • Popular LocationAragonese Castle17 min drive

Room options

View all photos for Superior Room, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Comfort Double Room, Garden View

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double Room, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Bidet
  • 23 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room, Sea View

Standard Double Room, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Bidet
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Suite, Balcony, Sea View

Grand Suite, Balcony, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Suite, Balcony, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, Balcony, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double or Twin Room, Balcony, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double or Twin Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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SAR 1,506 total
includes taxes & fees
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About the neighborhood

Ischia

Located on a private beach, Punta Molino Beach Resort and Thermal Spa is in Ischia Porto neighborhood and is connected to a shopping center. Aragonese Castle is a notable landmark, and the area's natural beauty can be seen at Pescatori Beach and Spiaggia Degli Inglesi. Ischia Port and Cartaromana Beach are two other places to visit that come recommended. Scuba diving, snorkeling, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Ischia travel guideOpens in a new window

What's nearby

  • Via Vittoria Colonna - 2 min walk
  • Pescatori Beach - 11 min walk
  • Ischia Port - 10 min drive
  • Cartaromana Beach - 12 min drive
  • Aragonese Castle - 17 min drive

Getting around

  • Naples Intl. Airport (NAP) - 121 min drive

Restaurants

  • ‪Caffè Morelli - ‬11 min walk
  • ‪La Dolce Sosta - ‬9 min walk
  • ‪Bar Calise - ‬10 min walk
  • ‪Ristorante Taverna Giardini degli Aranci - ‬10 min walk
  • ‪Fratelli Minicucci SAS di Minicucci Angela - ‬12 min walk

About this property

Punta Molino Beach Resort and Thermal Spa

Luxury family-friendly hotel near Pescatori Beach
Located close to Aragonese Castle and Ischia Port, Punta Molino Beach Resort and Thermal Spa provides free full breakfast, a poolside bar, and a rooftop terrace. With a private beach, sun loungers, and motor boating, this hotel is the perfect place to soak up some sun. Indulge in a body treatment, a massage, and a facial at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Fitness classes are offered at the health club; other things to do include fishing and rowing/canoeing. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and an indoor pool, with pool umbrellas
  • Free self parking
  • Limo/town car service, a free ferry terminal shuttle, and babysitting (surcharge)
  • A porter/bellhop, evening entertainment, and beach towels
Room features
All 86 rooms have comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and tubs or showers
  • Flat-screen TVs with premium channels
  • Daily housekeeping and desks

Languages

English, French, German, Italian, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Roundtrip airport shuttle (surcharge) from 9 AM - 5 PM
  • Airport shuttle at scheduled times, on request
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Canoeing
  • Evening entertainment
  • Fishing
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Motor boating
  • Playground
  • Sauna

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage - Swedish
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in Half Board rate plans receive breakfast and 3-course dinner. Drinks are not included.

Renovations and closures

The property is closed between October 11 and April 7.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 80.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 2.00 per person, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 125 per room (one way)
  • Crib (infant bed) fee: EUR 80.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Punta Molino
Punta Molino Beach
Punta Molino Beach Ischia
Punta Molino Hotel Beach Resort
Punta Molino Hotel Beach Resort Ischia
Punta Molino Thermal Ischia
Punta Molino Hotel Beach Resort Spa
Punta Molino Beach Resort Thermal Spa

Frequently asked questions

Does Punta Molino Beach Resort and Thermal Spa have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

How much does it cost to stay at Punta Molino Beach Resort and Thermal Spa?

As of 30 Jum. II, 2024, prices found for a 1-night stay for 2 adults at Punta Molino Beach Resort and Thermal Spa on 14 Raj., 2024 start from $306.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Punta Molino Beach Resort and Thermal Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Punta Molino Beach Resort and Thermal Spa?

Self parking is free at this property.

What time is check-in at Punta Molino Beach Resort and Thermal Spa?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Punta Molino Beach Resort and Thermal Spa?

Check-out is at noon.

Does Punta Molino Beach Resort and Thermal Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9 AM–5 PM on request. A fee of EUR 125 per room applies.

Where is Punta Molino Beach Resort and Thermal Spa located?

Located in Ischia Porto, this beachfront hotel is in the city center and within 1 mi (2 km) of Pescatori Beach, Aragonese Castle, and Ischia Port. Spiaggia Degli Inglesi and Cartaromana Beach are also within 2 mi (3 km).

Punta Molino Beach Resort and Thermal Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 86 reviews" "
Rating 8 - Good. 24 out of 86 reviews" "
Rating 6 - Okay. 6 out of 86 reviews" "
Rating 4 - Poor. 7 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 5 nights in Jun 2024

6/10 Okay

Ashleigh

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is very dated for the price you pay and the gym is unusable and should not be advertised. It smells and has no air conditioning. Breakfast quality is average but the restaurant staff are lovely.
Stayed 3 nights in Jun 2023

6/10 Okay

James

Traveled with family
Liked: Cleanliness
It was a older hotel and it did NOT deserve a 5-star rating
Stayed 4 nights in Jul 2023

4/10 Poor

Hercel

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Marina

Stayed 4 nights in Jun 2023

10/10 Excellent

Cheri Lynn

Stayed 1 night in Sep 2022

8/10 Good

Aziza

Stayed 4 nights in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and Secluded
Love the Island of Ischia and booked the Punta Molino not knowing it. The hotel was great. Their staff were helpful and attentive from the beach staff to the concierge. The rooms were constantly cleaned and the views at breakfast spectacular. The hotel is located a 5 min walk from the main strip, but is tucked away in it's own grounds so it feels calm and secluded, perfect for a romantic get away.
Stayed 5 nights in Sep 2021

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Disliked: Room comfort
Faded elegance
First, I need to note that the people are very nice . Sadly it’s an older hotel with old everything to match. Hard bed. A/C won’t go below 80°! And shades don’t block light. Even though I got a free upgrade, I left early. Also the absolute worst massage. It was free and I still ended it early. Was just a woman quickly rubbing oil on me. So uncomfortable. Asked for deep and she said she didn’t do that the hotel itself looks like it was beautiful 50 years ago. And hasn’t changed since.
Stayed 1 night in Jul 2021

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff, tired decor and unpleasant smell.
So. There were definitely positive aspects - the service was mostly excellent, and the grounds of the hotel were lovely- from the gardens to the pool to the beach. Breakfast was also quite nice. The decor of the hotel was hard to get past - very tired, old 1960s kitsch. The gym was also Spartan and had no A/C. The biggest issue was that my room smelled strongly of smoke- it was clearly deeply embedded in the sad old furniture, because the hotel had just reopened and the smell was strongest after I came home from dinner and the maids had closed the door to the balcony. When I asked to switch rooms, the front desk said that the smell was merely from a nearby guest smoking on an adjacent balcony- which was clearly not the case. Also, the A/C didn’t seem to work. If this property had a major renovation, it would have a ton of potential- until then, I’d skip it.
Stayed 2 nights in May 2021

8/10 Good

Katerina, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking view.. very convenient location, nice beach area, very friendly staff, great breakfast and bar menus. Dinner a la carte has room for improvement
Stayed 4 nights in Oct 2019

8/10 Good

Karerina, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property has an amazing location which quiet and close to everything you need at the same time. Hotel needs some renovations to be better aligned with 5-star property. Food in the restaurant for dinner wasn’t good and it was impossible to find a la cart menu in English. Bar options and breakfasts are really good. Personnel of the hotel is amazing and trying to make our stay as pleasant as possible
Stayed 1 night in Oct 2019

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Andrea, Washington, DC

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on a small beach. Each morning, I enjoyed a delicious breakfast on the terrace overlooking the sea, then took a flight of stairs down to the beach to go swimming. Very friendly helpful staff. Beautiful immaculate room with comfortable beds. Wonderful AC -- I was actually too cold but left it like this, enjoying the option to be cold :)
Stayed 3 nights in Jun 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, older crowd, terrible massage
Punta Molino was a wonderful place to stay! The staff were incredibly friendly and helpful. The breakfast was delicious with wonderful options and the grounds are lovely. The only caveat to a 5-star review would be for the spa. I got a “rest and relaxation” massage and it felt like the masseuse was just rubbing oil on me with no pressure. She didn’t speak English but I tried to gesture and use as many Italian words as possible to explain that I wanted her the apply more pressure to no avail. It was the worst massage I’ve ever had. She also started the massage with me on my stomach on the table with a pillow propped up for me to lay my head on. This made me have to turn my face to one side and crooked my neck up in an uncomfortable, hyperextended position. I finally took out the pillow and figured out a way to lay my head straight down, but the first few minutes were awful. I don’t know if this is just how Italian massages are or if it was the specific type of massage I got, but i would definitely steer clear of that one. Another thing to note is that the crowd is definitely an older one....most guests were 60+. This definitely isn’t a party hotel so if that’s what you’re looking for, stay elsewhere.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were incredible and couldn’t make you feel more welcome & pools were lovely. Would definitely recommend staying here. Ischia itself is a quiet island, which is exactly what we were looking for with great food and wine and the locals are warm & welcoming.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
amazing spa; small beach but nice sea. Great garden,quier
Stayed 1 night in Apr 2019

8/10 Good

alla, lis angeles

Liked: Cleanliness, staff & service, room comfort
Beach front hotel
Excellent location, but very tired. Hotel hasn’t been renovated for decades. No key cards for your rooms, just old fashion keys which you suppose to return to front desk. The beach is very small , and I mean VERY small . A lot of nice spots get prebooked by the people who are checked in before you, and they get to keep it till the end of their stay. When I tried to complain about it , the response was that it’s not Miami Beach. The average age of hotel guests is over 60. And that’s sets the tone . The receptionist Yelena was great and very helpful
Stayed 4 nights in Jun 2018

6/10 Okay

Dr MF

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I’d come back despite the shortcomings
No hot water in bathroom on several occasions. Went unshaven on last day. Wi-fi not operational 3 days of the stay. Lovely thermal swimming pool spoilt by poor cleanliness. Floor not swept/washed for 3 days with plastic wrapping debris/muddy footprints left unattended. Spa looking a little jaded. Service absolutely superb especially in restaurant and front desk. Lovely locale with delightful views from small secluded beach area. Easy stroll down to the harbour and fabulous food. Delightful gardens. Secluded area. A very restful and enjoyable holiday.
Stayed 7 nights in Oct 2017

4/10 Poor

Giancarlo

Liked: Cleanliness
Disliked: Staff & service
3 star at best!
This hotel does not deserve to be considered a 5 star, not even a 4 star. It is a 3 star at best. Although there are some good features about this hotel the problems outweigh the good. -the newly washed towels always smell like rancid oil. -you can't take a comfortable shower because the water temperature is constantly getting much hotter than you set it and then much colder and this continues throughout every shower you take. -the so called spa has one worker on site. We booked a manicure for my girlfriend and a pedicure for myself, which we asked to have simultaneously done at 12 pm and when we arrived the spa was empty. When the lady finally arrived she informed us that it would be one after the other. We didn't have the time do we cancelled the appointments. -the safes in our room and another couple's room traveling with us were not screwed down to anything, therefore not offering any sense of security. -on one of the days the maid turned down my a/c and left my balcony door unlocked and partially opened. -on my last night there my a/c stopped working. All in all I was glad to be leaving from my 4 night trip to Ischia. I would not stay here again and not recommend this hotel to anyone. The hotel does have a couple of good service oriented people that I'd like to mention. Ciro, the gentleman that picked us up in the shuttle at the port and Martina that works in the outdoor bar.
Stayed 4 nights in Sep 2017

4/10 Poor

Philip

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Didn't enjoy our stay - found reception rude and unhelpful . No point in getting a premium room as u will be disturbed by the music unless you are in bed after 11.30 then the breakfast tables get laid at 6.30 so u are wide awake again . I will say lovely room and view but no sleep. Like being back in the 80s when people get up at the crack of dawn to put books towels etc on the beds even though some don't even turn up during the day. Very amusing island itself is perfect and position of hotel is good they just need to make more of an effort to some guests
Stayed 4 nights in Sep 2017

8/10 Good

richard, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great location, bit dated but none the less lovely
Stayed 5 nights in Aug 2017

10/10 Excellent

Inessa, Hawthore,NJ USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
VERY GOOD HOTEL. CONVENIENT LOCATION. BEAUTIFUL SERVICE. The staff was wonderfully attentive, not imposing. A buffet breakfast was served on the terrace and offered all possible variety of products. All products are fresh and delicious and the restaurant service is superb.The room was amazing with a nice balcony and a beautiful view. The hotel overlooks its own private beach with ample chaise longue, overlooking the neighboring island of Procida and the impressive Castle of Castello Aragones. In the evening, at the piano bar, we had the opportunity to listen to very talented musicians and got a real pleasure from their singing. In general, the atmosphere was relaxed everywhere, and all the staff were immaculately presented and friendly. We always had help from employees on any questions and advice. Thanks to all the hotel's STAFF for their attention to us. Thanks to them, we had one of the best vacation and we will definitely return to our next summer. The best recommendations for all.
Stayed 14 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort