6/10 Okay
Ginger
Traveled with family
24 December 2024
Liked: Amenities
The outdoor pool is amazing and staff is very responsive to needs when you ask for something. Unfortunately, rooms are starting to fall apart, TVs are severely out-dated, and housekeeping services are dismal. We were there 3 nights and nothing, including coffee was replenished until the third night when I requested supplies that had completely run out. Many items in the room, such as doors and drawers, were broken and hard to use. The bedding was awful, there wasn’t even a comforter, just what felt like a few sheets. The pillows were old and small. The walls were stained in many places. I love the location of this hotel but they really need to start making updates to their service levels and room quality.
Ginger
Stayed 2 nights in Dec 2024