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"A fantastic hotel experience.Staff were very welcoming great warm friendly hotel with fantastic surroundings.My booking was for a birthday and when I got to my room which was an amazing room there was a little card and some chocolate sweets it wis these kind of finishing gestures that makes this hotel amazing .great food great breakfast great peaceful surroundings the perfect get away will definitely go back ."

"A lovely hotel very clean and comfortable "

"Really nice hotel and spa. Perfect for a couples weekend. Got stuck indoors during a storm but the staff all managed very well"

"This is a perfect location - right on the Diamond. Parking is available nearby (metered spaces you can pay for 9 hours at a time). The pool and gym are a huge plus. The dinner and breakfast we had there were very good. There may be wheelchair accessible rooms but the one we had was not (we didn't request one, just an FYI for guests) - although there was a lift there were also stairs between the lift and our room. "

"First time in the Gateway, reception was very friendly, check in was easy. room was a good size, chairs and table meant you didn't have to lie on the bed to relax. Bathroom was well equipped. Room was hot even with radiators off. The Gateway was very handy for town centre, 4-5 min walk. The Bistro is excellent, very friendly and helpful staff and nothing was too muvh trouble. Were going to book again for our next break but fully booked at the time we would like. Definitely recommend a stay here. Well done to all the staff. "

"Great location, didn't see any staff so can't comment on that. Very convenient that you can access the room via your phone"

"Beautiful spot "

"Brill"

"What a wonderful property. Very serene and a great place. John the owner was very welcoming. "