4/10 Poor
Gregory
Traveled with family
29 Jum. II, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there right at check in time, we had booked two rooms next to one another, one was ready the other was not. Front desk had us bring our bags to the ready room, my and daughter got that room all setup for them. My son and I walked back to the front desk and waited, the lady at the front desk (who was alone and busy) kept asking housekeeping what the status was on the room with no answer. After about 20 mins of radio silence she offered another set of rooms on the first floor (we were on the 2nd) which would mean we would have to move rooms after the girls were all unpacked and relaxing. WiFi was nonexistent. Key cards kept demagnetizing. I was told by the staff “any electronic will demagnetize these”, which in todays world is bad. Maintenance man, who we did not call, entered our room at 830 at night, knocked once and entered.
The area is in disrepair, carpets are torn, floor is warping in the hallways prices for food and drinks were outrageous. Outdoor pool is closed at 6pm. Indoor pool is heated and heavily chlorinated. Front desk staff were nice, but any other staff member were unfriendly.
For the price we paid, I expected better. We left a day early.
Gregory
Stayed 5 nights in Jun 2024