10/10 Excellent
Deirdra R.
30 October 2024
Liked: Cleanliness
Perfect Stay, Perfect Host
Frencetta was truly a godsend. I reached out to her the night before I was due to arrive in Huntsville after a last-minute cancellation by another Vrbo host due to overbooking. I was already feeling overwhelmed, as I was coming to town for my father’s funeral, and the cancellation added to my distress. On top of that, I was struggling to complete the booking through the Vrbo app. I reached out to Frencetta, not expecting a response—or at least not in time. But to my surprise, she responded right away, assuring me her place was available.
When I explained the difficulty I was having with the app, Frencetta took it upon herself to call Vrbo directly and resolve the issue, which lifted an enormous weight off my shoulders. Upon arriving at the condo, I was touched to find a sympathy card from her, a thoughtful gesture that meant so much in that difficult time. The condo itself was neat, clean, and inviting—everything I needed to feel comfortable.
I will definitely stay here again on future trips to Huntsville. Words can’t express my gratitude for Frencetta’s kindness and help during a challenging time
Deirdra R.
Stayed 2 nights in Oct 2024