4/10 Poor
Lucas
Traveled with partner
29 December 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Repulsive.
I heard a lot of noise yesterday from 11PM to around 4AM, loud music, banging on the walls, and people yelling. The manager proceeded to explain that those are their “hotel parties” and that they “only” throw them every Friday, Saturday, and Sunday - this HOTEL THROWS PARTIES UNTIL 4AM. Those parties can be heard very clearly throughout the entire hotel.
That’s not even mentioning the rooms and the manager; the rooms smell like mold, the water ran brown, the WiFi simply doesn’t work, the AC was absolutely INFESTED with mold, the cleaners barged in on me naked, and the views from the back rooms are of slums, about 15 feet away from the windows.
Furthermore, the manager Liz is beyond condescending, tried hard to deny us a refund (that we ended up having the get through Expedia after reporting the Hotel as a health hazard and talking to customer service for hours). Liz, the manager, did not know I spoke Spanish, and I overheard her telling one of the staff to “get them some free food quick so we don’t have to pay their refund”.
After we managed to force a refund through Expedia, she turned even more sour, attempting to contact Expedia to attempt to give us only a partial refund. Absolute joke of a hotel.
The ONE upside I can possibly come up with, is that all the staff (Except the manager) are lovely people who were absolutely willing to help.
Lucas
Stayed 7 nights in Dec 2024
