2/10 Terrible
Haydee
Traveled with family
4 August 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We went to Texas for a Baby Shower it was only for one night 2 rooms I booked Saturday August 3 check in til August 4 ,,, one room we checking after 3pm and left to the baby Shower,, we can back to the hotel after 11pm 2rooms checking 2 adults and 3 kids and my nice got bit we found Bug in the room we call reception the lady came over and took pictures my family left the hotel in the middle of the night,, me and my daughter we were very upset we changed flight for the 1 one Sunday morning we were up all night we left the Hotel by 6am ,, the Lady in charge said she same the information too the manager… I call her expida and said only I will get refund for 1 room is unacceptable for all the inconvenience we went thru I need my full refund for the 2room also and that property need too be closed….. and not be offered for customer to do booking….. I will be waiting for a resolution
Haydee
Stayed 1 night in Aug 2024