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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

2.5 star property
Houston hotel in Northside with free breakfast and a 24-hour fitness center

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Exterior
Outdoor pool
Property entrance
Premium bedding, in-room safe, desk, laptop workspace
Free daily buffet breakfast

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
The price is SAR 372
Price available on 03/11/2024

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (HEARING)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, laptop workspace

Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (HEARING)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Leisure)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Sheraton Houston Brookhollow Hotel
Pool
Hot Tub
Pet friendly
Parking included
8.2 out of 10, Very Good, (1013)
The price is SAR 348
SAR 404 total
includes taxes & fees
10 Nov 2024 - 11 Nov 2024
Sheraton Houston Brookhollow Hotel

About the neighborhood

Map
4900 Federal Plaza Drive, Houston, TX, 77092

What's nearby

  • Memorial Park - 9 min drive
  • Memorial City Mall - 10 min drive
  • CityCentre - 12 min drive
  • Baseball USA The Yard - 12 min drive
  • Toyota Center - 17 min drive

Getting around

  • Houston Station - 21 min drive
  • George Bush Intercontinental Airport (IAH) - 39 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪Twin Peaks - ‬15 min walk
  • ‪Dairy Queen - ‬2 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Sassafras - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Hotel located in Northside
You can look forward to a free breakfast buffet, a grocery/convenience store, and dry cleaning/laundry services at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel. For some rest and relaxation, visit the spa tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Express check-out, express check-in, and a gift shop
  • Multilingual staff, a front-desk safe, and 1 meeting room
  • Guest reviews give good marks for the breakfast
Room features
All 79 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Spanish

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Frequently asked questions

Does Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel?

Check-out is at noon.

Where is Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel located?

Located in Northside, this hotel is 3.1 mi (4.9 km) from Karbach Brewing and within 9 mi (15 km) of Memorial City Mall and Westheimer Rd. Memorial Hermann Greater Heights Hospital and Houston Arboretum and Nature Center are also within 9 mi (15 km).

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 369 out of 711 reviews" "
Rating 8 - Good. 166 out of 711 reviews" "
Rating 6 - Okay. 53 out of 711 reviews" "
Rating 4 - Poor. 44 out of 711 reviews" "
Rating 2 - Terrible. 79 out of 711 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Priscella

Stayed 1 night in Sep 2024

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2024

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left early due to a cockroach infestation. I requested a refund due to the conditions and was told that it isn't hotel policy to provide a refund. I've stayed at many hotels and this is the worst one. If you desire cleanliness and a lack of bugs in your room, this isn't the hotel for you.
Stayed 5 nights in Oct 2024

6/10 Okay

Judy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was standard size which was fine. But the condition of the room was below average. The carpet was threadbare and the curtains /shades were stained in several places. The bed skirts ( 2 queen beds) were so wrinkled it looked like they had been wadded up in a ball and then put on the bed. The bathroom was fine, but very low water pressure. Took twice as long to shower since there was not much water coming out. The grounds seemed okay when we checked in, but the next morning, there were broken windows/glass next to several of the cars in the parking lot. Very unsettling. On a positive note, the check-in and check-out was easy and the front desk staff were very friendly!
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Stayed 1 night in Sep 2024

6/10 Okay

KELLY

Stayed 1 night in Sep 2024

2/10 Terrible

Shemika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a reservation to this property online. I arrived and was assigned a room. The bedding was nasty. The walls and floors were dirty. It smelled bad and stale. I proceeded back to the front desk to tell the nice lady the condition of the room. She, then, assigned me to another room. As soon as I entered, roaches feel on me from the doorframe above. I looked down to see a lot of roaches running towards the bathroom. After that, I immediately went back to the front desk to ask for a refund and let the lady know that I would not be able to stay at the hotel under those conditions. She explained to me that she couldn't refund me right away but she would make management aware of my experience. I have since been trying to get a refund. The manager put me into the system as a no show to avoid refunding me. I made them aware that I have proof that I was there and I still haven't received my refund for the room or deposit and they have since been ignoring my calls. It has been a nightmare. I do NOT recommend.
Stayed 2 nights in Sep 2024

2/10 Terrible

chad

Stayed 4 nights in Jul 2024

4/10 Poor

Eunsan, Irvine

Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my needs
Stayed 4 nights in Aug 2024

6/10 Okay

Connie

Traveled with partner
Liked: Cleanliness
We’ve stayed at this hotel in the past and it was great. Not so this time. We were given a room, went upstairs to the room and a man was spraying it for bugs. Went back to the desk, waited over 5 minutes for someone to show up. Gave us another room. We didn’t get much sleep because the air conditioner was so loud and kept going off and on. We also didn’t have any body wash in the bathroom. Told the desk guy the next morning about the AC. We left for the day, came back to the room and nothing had been done to the AC. Finally on the 3rd day someone came and worked on the AC. We stopped the maids in the hallway and asked (as best we could since they didn’t speak any English) for body wash and got it refilled. On Sunday, there wasn’t any hot breakfast available except some biscuits. The pancake machine was out of order all 3 mornings we were there. After about 15 minutes they started bringing out cheese omelets and then eventually had enough to feed the people waiting. Another issue was there was always at least one car/truck parked in the entrance and made it hard to get around to parking spaces. There were times large trucks or trucks hauling large items were in the entrance of the parking area making it impossible to get to a parking place unless we drove under a tree with huge dead limbs hanging from it which scratched the top of our car. We were very dissatisfied with the condition and management of the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only one night for me all i needed was a good night sleep and I got exactly what I wanted- peace and quiet
Stayed 1 night in Aug 2024

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here as the place is always quiet and easy to get to. Only issue we had this time was the ac not working so great. The room never got cool enough.
Stayed 1 night in Aug 2024

10/10 Excellent

Chrystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Super close to everything. Will make this my new spot when I’m in Houston. The staff is extremely helpful if you have any issues they will help you immediately.
Stayed 2 nights in Aug 2024

6/10 Okay

Mohammad

Traveled with family
A/C stopped working during night a few times. Found two baby roaches in the room and bathroom.
Stayed 1 night in Jul 2024

2/10 Terrible

Jonathan

Traveled with family
Overbooked had to stay elsewhere.
Stayed 1 night in Aug 2024

6/10 Okay

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Security
Safety concerns due to no security and shattered glass in the parking lot from broken windows
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashton

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Trash overflowing in parking lot, multiple cars broken into, glass still all over parking lot, entire place smells like weed, no hot tub, no pool towels, only 2 bath towels for showers, I had 4 people in my room. Rude staff, our room door didn’t lock, walls were dirty in our room, beds were awful. Do not stay here.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas E

Stayed 2 nights in Jul 2024

6/10 Okay

Drew

Liked: Staff & service
Stayed 3 nights in Jul 2024

2/10 Terrible

Stefanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
CAR BROKE INTO- ROBBED
VEHICLE GLASS WAS SHATTERED AND ROBBED OF EVERYTHING!!! HOTEL DID ABSOLUTELY NOTHING. ZERO EMPATHY. REFUSED TO MAKE EYE CONTACT. WE WERE LEFT WITH NOTHING BUT THE CLOTHES ON OUR BACKS FOR MY FAMILY OF 5. TERRIBLE SERVICE!! On top of that when we checked in first room was not the room we reserved so they moved us. 2nd room was moldy, dirty, stinky, I’m pretty sure there was actual poop on the walls. No joke. Like dead as*. At that point we just asked for a refund because- ew. They refused a refund. So they put us in a 3rd room- which was also dirty but thankfully better than the first two. Almost $200 a night and this is the quality room you get?! I want a refund. Staying at this hotel has cost me THOUSANDS.
Stayed 1 night in Jul 2024

4/10 Poor

George

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Jean

Disliked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Yen

Traveled with family
Stayed 3 nights in Jun 2024

2/10 Terrible

SHAMAILA

Disliked: Staff & service, property conditions & facilities
They didn’t have the rooms available
Stayed 1 night in Jul 2024