This was the worst experience I have ever had with VRBO. The property was unlivable— it smelled like urine, and the carpet was stained. From the outside to the inside, nothing matched the description provided at booking. SECURITY is not the word to describe this location. The chain-link fence, which had fallen during a storm a month prior, was still on the ground. The gate code they provided was unnecessary, as it was simply a padlock on a bicycle chain. I initially thought security would be decent until I opened the front door with the keypad, and the door handle fell off completely. The property manager was aware of this issue but did nothing to address it. Dealing with the property manager was an absolute nightmare. He was unprofessional and difficult to communicate with. After not even staying at the home and needing VRBO's help to find alternate housing for eight people in three hours for the entire weekend, the property manager refused to offer even a partial refund. It was clear that MONEY was the only thing on his mind. He yelled at me, accused me of changing my story, and barely listened to what I was trying to say amidst the overwhelming stench of the property. Absolutely a Disappointment!