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"The staff were friendly and helpful, the hotel was clean and in generally good condition and the food was lovely. The only thing I would probably say is the family room we stayed in was ‘compact’! Overall, good value for money and we enjoyed our stay."

"Plenty of parking/ staff were pleasant and polite Cleaning staff needs to pay attention to detail Bathroom cleaning was below par TOLIET NOT CLEANED PROPERY DUST/DIRT FALSE FINGER NAILS ON FLOOR IN BATHROOM THE CLEANING STAFF OBVIOUSLY DIDNT CLEAN BEHIND BATHROOM DOOR / LEDGES AROUND THE ROOM WER DUSTY cARPETS COUKD DO WITH A VACCUM"

"First time at staying in knoll house..staff lovely and very helpful..we found it relaxing and throughly enjoyable..and our dogs thought so to"

"Great thank you "

"We really enjoyed our stay. The bar staff were excellent, really know their cocktails and gins. Had a delicious afternoon tea with gin tasting. All absolutely beautiful. Hotel is very comfortable and location great. Room was spacious although just a classic. "

"Hotel charming old building with decent decor and furniture. Hotel staff were very friendly with excellent service at the bar, breakfast, dinner and room cleaning. Stayed 2 nights food was very good on both nights. At the back of the hotel is a good sized car park. Lyndhurst town centre is very limited for shops however the hotel is in a great position to explore the New Forest. Would stay again."

"It was a nice place to stay it was central to what we needed"

"I gave comfort a 4 simply because I don't find soft pillows help me sleep - but when we stayed here before the housekeeper gave us firmer pillows when we asked. Overall a lovely stay and delicious breakfast. "

"We stayed on 12th February 2025 in room 35. The hotel is very traditional. The lady at check-in was friendly helpful and kind. The hotel has a swimming pool which was lovely and warm. The room and shower room were clean. Free parking on site a huge bonus. Breakfast was delicious everything cooked perfectly. It was in a huge traditional staffed dining room. The Laguna is about five minutes stroll to Bournemouth town centre through two underpasses. Location brilliant for the town centre. We would definitely stay again. Its old fashioned quirky and we loved it. Good value too. "