Search Residences in Horsley

"It was amazing we traveled up as I had an England camp and it fell onto my partners birthday weekend we were met with an assortment of cakes to celebrate my partners birthday with a lovely hand written message from the team. We ordered a takeaway, a member of staff offered to bring up cutlery to eat it and 5 minutes later at our room door was a member of staff with plates and cutlery! They are amazing thank you so much for making our stay amazing! Our only moan is the beds aren’t very comfortable and on the firm side this is their only let down as everything was perfect! "

"Staff are very helpful and friendly, special mention for the front desk."

"Comfortable room, bathroom in need of an update, but otherwise a good stay and have booked again."

"Staff were really friendly. Room was a decent size and clean "

"All good!"

"Welcoming, clean and near city centre"

"Excellent venue. Good parking and electric car charging points easily available!"

"The hotel was clean, tidy and serving good food and drinks. The location is in a main road on an office park which is ok but not ideal."

"Check in was awful. Asked to wait for 10-15 minutes as system “wasn’t working” with no apology or empathy from receptionist. Went to bar to get drink, had to pay as couldn’t charge to a room yet. Went back to reception with a queue of people that were being checked in (by someone else) all fine so took about 25-30 mins in all. Still no apology. Think should have come find me when system working?? Bar was all of 10 yards away! Got to room, and whilst clean, the carpet was threadbare, the same as it was along corridor to room (3rd floor). Room was also quite dark but think that was a “theme” Went to restaurant for dinner and staff were excellent and food was really good but was overpriced for what it was. See photo (£26) Warning, again dark theme and menu was extremely difficult to read, even waiting staff struggled! "