Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
To whom it may concern, I assume this email will take a while even to be received due to the lack of quality customer service impression I’ve already received. First off, I’m lucky to even be alive to send this message. I’ve attached ALL correspondence (yes, including any spam messages) and NONE of them have the code that was promised to be sent 12 hours before my arrival. I arrived Friday evening later than expected due to a snowstorm. Because of the storm, I wasn’t able to make sure the security code was sent to me. The roads were too dangerous to be checking for that information on my phone. When I arrived, I called the customer service number,, provided and was told by a person named “Jason” who identified himself as a “manager” that he marked my note as an emergency, but when I explained it was -11 degrees and had nowhere else to go, he agreed that wasn’t ideal and he “hoped someone got back to me.” Keep in mind, there were people who were literally getting trapped in their cars and dying at this point in time with the weather conditions. I know because I am a National News Manager and worked at WTAE for three years before moving to NYC. Considering the dangerous temperatures, I sought other means of an overnight stay. My friend who was with me, her name was listed on the document that asked for all participants, and my dog all had to pay over $300 for us to have accommodations last minute. Our car also broke down halfway to the hotel because as the mechanic said, “we had it running idle in the weather conditions,” which was because we were in front of your rental spot trying to get into the cabin we paid for. Then at 1 a.m., we received a text claiming to have the code. Of course, at that point, we were warm and safe a good chunk of miles away having had to spend copious amounts of money just to make s