10/10 Excellent
Simon, Guildford
20 February 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all-round hotel
This is a big hotel but it has a small hotel atmosphere. The staff are all really friendly and the service is first class - very attentive and always available to get you what you need, even when the hotel is full, like it was on our half term stay. The restaurant is nicely separated into different themed areas, which gives it a cosy feel, and the food was good, with choice of 3 main courses. The room was decorated to a high standard and was large enough for the three of us with loads of wardrobe space. The pool area was very nice and coped well with large numbers of families. The sauna is supposed to be naked but the Brits were struggling with this and kept their bathers on - could maybe do with a bit more segregation from the pool area and more showers/changing, note that you can hire pool towels and I think robes. Wifi is only available in the bar area, which is where people congregate after dinner, although it would be nice to have a games room as an alternative. Access to skiing is first class - with Poma lift and T-bar opposite and ski bus stop right outside. Parking is also easy. Only downside was someone taking a pair of our hire skis, I presume by accident, but the hire shop said they would turn up. Suggest you take a bit of care when leaving hire skis in the ski room as they all look the same - maybe mix them up.
