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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with a 24-hour fitness center, near Victoria Harbour

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
Deluxe City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes
Seasonal outdoor pool
Exterior detail
Reception

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
The price is SAR 564
SAR 621 total
includes taxes & fees
5 Dec - 6 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Queen Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior City View Queen Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Mountain View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbor View

Club Room, 1 Queen Bed, Harbor View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Harbor View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Club Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 28 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe City View Queen Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Twin Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Twin Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbor View

1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room, Harbor View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room
ibis Hong Kong Central And Sheung Wan
Free WiFi
Restaurant
Air conditioning
Gym
8.4 out of 10, Very Good, (1312)
The price is SAR 347
SAR 382 total
includes taxes & fees
17 Dec - 18 Dec
ibis Hong Kong Central And Sheung Wan

About the neighborhood

Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 6 min walk - 0.5 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 2.5 km
  • Soho - 3 min drive - 3.2 km
  • Lan Kwai Fong - 4 min drive - 3.6 km
  • Hong Kong Convention and Exhibition Centre - 5 min drive - 4.9 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, a TV in the lobby, and smoke-free premises
  • A banquet hall, a front-desk safe, and free newspapers
  • Guest reviews give top marks for the helpful staff and location
Room features
All 283 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Limited onsite parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: HKD 238 for adults and HKD 238 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Cafe Malacca
  • Lobby Bar
  • Club Lounge

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (1033 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from February 3 2025 to February 17 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM–7:30 PM. The pool will be unavailable from February 3 2025 to February 17 2025 (dates subject to change).

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Check-out is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal, and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 499 out of 1006 reviews" "
Rating 8 - Good. 395 out of 1006 reviews" "
Rating 6 - Okay. 74 out of 1006 reviews" "
Rating 4 - Poor. 23 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Geraldine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with money exchange across the street. Lots of places to eat and shopping mall nearby
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue is the room light, the room light is dim
Stayed 3 nights in Nov 2024

10/10 Excellent

Jae, LOS ANGELES

Stayed 2 nights in Oct 2024

8/10 Good

May Lin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 1 night in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway station, lots of eateries in the area.
Stayed 3 nights in Nov 2024

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lots of eateries, stuff is good.
Stayed 6 nights in Nov 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 mins from HKU MTR, 3 mins from self serve laudramat
Stayed 1 night in Nov 2024

8/10 Good

Patrice Pierre Henri, Singapore

Business traveler
I booked a club room to have access to the club on 28F… which sadly doesn’t open any more in the morning, about the only time I would be able to enjoy it. This is disappointing and probably should have been communicated earlier, I might have made a different choice.
Stayed 5 nights in Oct 2024

10/10 Excellent

Alice

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love everything about this hotel & will definitely look at other JEN options when we travel due to the wonderful experience we had. They have all the amenities for the room and the shower was amazing. All the staff have been super helpful and friendly, especially Wai, who helped easy our stress of our flight getting canceled due to typhoon and rebooked at a time when the metro isn’t available. I also like the hotel doing their best to stay environmental friendly, such as providing water filter system in the room. It’s located half block from the metro and lots of food options near by.
Stayed 2 nights in Oct 2024

8/10 Good

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 7 nights in Oct 2024

10/10 Excellent

Nicholas William, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Gilbert at the front desk was very helpful and kind and Jason at the. Luv Level lounge provided excellent service.
Stayed 3 nights in Oct 2024

8/10 Good

Beryl

Liked: Property conditions & facilities
No early check in or day room available when arriving early
Stayed 3 nights in Sep 2024

10/10 Excellent

Edrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The subway (HKU Station - Island Line) is right beside the Hotel. There are a number of food options around. There's even a wet market restaurant nearby where you can enjoy great local food. The room is clean and has adequate space to have a comfortable stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

KAZUMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception apologized for the food left in the fridge by a previous guest, and was very happy to give us free use of the lounge and free breakfast. The drinks and food in the lounge were very good and the breakfast was excellent. The hotel staff was friendly and kind. The rooftop pool was wonderful. I would stay there again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Just a 3mins walk from HKU station with 7-11 just by the station. Staff were incredibly polite and helpful, including the lifeguards at the swimming pool. Room was huge, modern and clean! highly recommended.
Stayed 2 nights in Aug 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Generally is good
Stayed 8 nights in Aug 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located next to HKU MTR station. The Deluxe Harbour view rooms are in the high floors and therefore avoid traffic noise from the street below. Rooms are clean and of a decent size. We stayed on two occasions between July and August for a total of 10 nights and were very happy with the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kelvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at JEN Hong Kong! Super conveniently located beside HKU MTR Station. 7/11 right next door. Room was spacious and staff was great throughout our four night stay
Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Interior of the hotel is quite outdated. Blinds are yellowish. Services are quite good though.
Stayed 7 nights in Jul 2024

10/10 Excellent

Simon

Stayed 7 nights in Jul 2024

10/10 Excellent

Marcin

Stayed 4 nights in May 2024