We didn't see a single employee from the hotel the entire time we stayed there. There was no breakfast option despite supposedly there was one. The parking lot was incredibly icy and I slipped and fell, hurting my back. Specifically, Room 101 had many issues including: the over bed lights did not work with one missing its switch and the other having a burned-out bulb, the couch had a broken leg at the left end, the wooden chair had a broken back and was dangerously unstable.