Room ok, but 1 star for the attitude of the male reception staff at late night. NEVER book this hotel if you arrived at late night, as I felt like a ghost hotel when I checked in: the security guy was sitting checking his smartphone, no one welcomed me. I stood in front of reception desk and the male staff just asked "What?". No SMILE. I gave him my confirmation email from Hotels.com but he did not find the reservation on system. Things that made I get mad was his impolite and non- supportive attitude: he requested me to contact Hotels.com at the mid-night, saying with his annoyed face. I requested to meet the manager, but he said the manager could not be contacted. He also said I must upgraded the room and paid for the full charge on the next day if I failed to contacted Hotels.com, and he could not afford the compensation with his low salary. I could not believe that I was in the middle of HCM city where is famous for its good service.
In the next day morning, the staff was more friendly, however I still had to pay the room rate (higher than the booking, as I had agreed to upgrade to have an accommodation.)To sum it up, it is the worst hotel I've ever experienced in term of reception service.Never booked in Ly Tu Trong Str. again.