Reached hotel in mid night only was told our room was not available. They tried to arrange us to stay with a stranger although we booked a family private room. No initiative to inform nor discuss with us earlier. When we rejected it, they arranged another hostel for us. Which is noisy, dusty (because directly facing the main road) and not up to our expectation. No compensation or discount being offered to us despite this is solely their mistake. Although the next day they have fixed the issue, but damage has been done. Our mood was ruined, we wasted a day to settle and sort out all the problems (long story). Anyway, we were very unsatisfied with the way they handled their customers. Except for this issue, overall, they do have a spacious, quiet and clean room. Breakfast at rooftop was nice and comfortable too.