2/10 Terrible
Tien
Traveled with group, Business traveler
14 October 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
During my recent stay at A&Em Hotel, I encountered a series of unfortunate issues that greatly impacted my experience. Upon checking into my room, I was immediately struck by a strong, unpleasant odor that resembled stale cigarette smoke. It was quite off-putting, especially for someone who is sensitive to such smells.
The staff, however, were friendly and accommodating. I approached them about the issue, and they quickly assisted me in moving to a different room, which I appreciated. Unfortunately, the new room was no better. It also had a lingering bad odor, and I couldn't shake the feeling that it had not been properly cleaned. The overall cleanliness of the room left much to be desired, with dust and dirt in various corners, which added to my disappointment.
Despite the staff's best efforts to help, the persistent smell and uncleanliness overshadowed any positives about the hotel. It was a frustrating experience that made my stay far from enjoyable. I had hoped for a more pleasant environment, but unfortunately, that was not the case at A&Em Hotel.
Tien
Stayed 3 nights in Oct 2024