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"We were unsure about this hotel being it was older, but once we arrived, we knew we were in for a great time. We were greeted by what seemed like the whole staff as we entered and the service and attention never ceased the entire trip. The included breakfast and dinner buffet were incredible as were the onsen facilities. We will definitely be returning to this hotel in the future and will be sure to let all our friends and family know about this place as well."

"What a beautiful hotel filled with beautiful staff ! Can’t recommend enough ! "

"Really good value for money, Japan accommodation is not cheap. this was very good for our family. Private Onsen is a nice touch too. Definitely recommend."

"The Hotel has a amazing history of how long it been around since 19 century. The staff were amazing with theirs hospitality as well explanation on the ways that the Hotel is setup and how to get around the Hotel."

"Very much enjoyed our stay. Great location next to the train station. Convenient parking."

"Great food and onsen experience!"

"The property offered a welcome respite from the hustle of Tokyo. Getting there is easier via express train but not necessary. You don’t need to bring a lot with you because they provide extremely comfortable clothes, slippers, and even socks while you’re on the property. Same with toiletries. They have everything you could possibly need. Excursions are wonderful but not necessary if you’re going there to relax. The food is beautiful and nutritious. There are limited snacks and drinks available if you need anything between the planned meals. If you do decide to do excursions, plan for the later dinner as getting around Nikko takes time. I suggest taking a taxi to and from the property if you have bags. But the walk to the train station from the hotel is downhill and easy—about 20 minutes. The staff is wonderful and friendly and is so very kind. They make effort to speak English but everyone mostly speaks Japanese. We visited during New Year and they had lovely celebration meals and decor to commemorate the occasion. It even snowed during our stay and the property somehow became even more beautiful. It was snowing when I went to the onsen and it was unreal. I highly recommend staying here. I would just book well in advance to ensure the time of year you would like to be there. I imagine that Fall is also a beautiful time of year to visit. "

"This is our second stay at this hotel. It has fantastic onsens, great Japanese buffet, and the rooms are large and comfortable. Kinu-Tateiwa Otsuribashi, a famous suspension bridge, is right behind the hotel that leads to great sceneries. Hotel is approximately 12 min walk to Kinugawaonsen Station, and offers shuttle bus in the morning to the station by request. Next time we visit Nikko, we definitely go to this hotel again! "

"Above expectations, loads of surprise amenities and mod cons "